Hotel Hacienda Paradise

Explore Hotel Hacienda Paradise
8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Hysni
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
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karlton
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
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Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
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Alejandro
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

It was a perfect stay
Geoffrey
icon-Business
Business
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Nataniel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Alexandra
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Sarah
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
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Wendy
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Kevin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Number of reviews per page
20
40