Overall Ratings & Reviews City Centre Inn at Newport News

The hotel lobby consistently smelled of vaping/marijuana. The room A/C left it very humid and the overall condition was disappointing. I asked for new towels, they gave a disgustingly stained one for the floor and when I placed the used towels outside my room as I told them I would do they left them there and added more which stayed there for over 24 hours.

This hotel is terrible. I didn’t even stay there. Checked in and got my room and as soon as i inspected my room within 10 minutes me and my guest were gone. There were burnt holes in the sheets, broken toilet, roaches, pee stains on the bed in my room. It’s a smoke free building but people smoking in the halls and has the rooms smelling like cigarettes. They changed the beddings once I left. After leaving I went back to make sure I didn’t forget anything that I might’ve brought into the room. The pictures are very deceiving, the rooms look nothing like the pictures. I HIGHLY DO NOT RECOMMEND THIS HOTEL !!!

Weed like smell and smoke smell in the hallway. Dirty rooms

The room just didnt seem clean to me just brush up. Questionable people was in there but it was just a one night stay.

Everything was just bad

business trip went well just the carpet shook me but everything else was clean so comfortable

Had no idea this place would be so horrible! Window broken, dirty floors, dusty, smelly, no toilet paper and just nasty unclean environment! We walked in the room complained about the room being dirty and left. Stayed all of 5 minutes! Needless to say went to another horrible hotel! Lost over $240 for one night! Should be refunded for such an inconvenience.

disgusting druggies and junkies just chilling on the third floor do not go to the third floor by all means it smells like crack, and all that type of stuff you have been smoking warned

Absolutely do not stay here! False advertisement for this place is an overstatement. There were drug deals in the parking lot with people actively using hard drugs and overly inebriated in the hallways.

I needed a place to just have a .ental health weekend without breaking my pockets. Well this was definitely the wrong place to go. People run ing in out the door all hours of the night, yelling up the hall, Good thing i always take my own toweks cuz there's was definitely dingy. Bed topper was dingy looking. Bathroom had water damage coming from the ceiling and paint was coming off showing a horrible sight. Needless to say i ended up going home to shower. Now i see why they have a no refunds policy. I actually left early cuz i couldn't take it any longer. Couldn't study my bible and it smelled horrid.

Police officers regularly in the hallways, broken mattresses and other furniture stacked in the hallways, and the moment the folks upstairs used the shower, it came cascading down through the ceiling into my bathroom, sparking the first major salmon migration into Newport News in over a century. The housekeeping staff were actually wonderful and helpful, but I left after one night even though I had paid for three.

1:30 in the morning. I got woke up by water coming from the ceiling could not even shower brush my teeth.

We booked a two night stay. We left and didn't stay either night. It was horrible. It was so bad I only wanted the money back for the second night just to get out of there as fast as possible. Needless to say I have yet to see any money back on my card.. There were druggies, broken doors, broken AC, filthy windows, Broken tiles in the filthy bathroom, the door had a inch gap you could see through, everything was dirty, sketchy people everywhere. If you are used to nice, clean drug free hotel stays, this is not the place for you.

This place was completely fifity and had a bad smell. The hallway smelled like cigarette and marijana smell. The room looked dark and dingy. The walls were dirty with splatter of whatever it was. The bathroom floors looked like it have not been cleaned in months and with hair all over the floor. The room did not smell clean and the carpet had stains. I heard people fighting and I do not think this is a safe place to bring your familty especially if you have children. The small refrigerator in the room was dirty, I would not recommend this place to anyone.

Roaches. People fighting and arguing. Roaches. People doing illegal activity

Room looked like it was not cleaned at all. Sink was covered in hair and dirt. Rings from cups on counters and hair everywhere on the ground

The was food crumbs on the floor from the last person that staid in the room. The bathroom floor was dirty to where my feet stuck to it. The room smelled but I can’t figure out what the smell was. The wall outside the room had wallpaper coming off bc of the black mold. The staff wasn’t rude but not welcoming either. I won’t be staying again.

STAY AWAY! PLEASE! Had a Waffle House nearby, also was close to little shopping center. Horrible stay though, room 121s door didn’t close properly so I had to top latch to stay shut, I had trash in my trash can from previous guest, I had dirty sheets and I also met a terrible smell. AC was dirty and blew smells of old man, and receptionist was barely there. Don’t recommend at all.

The room and bathroom were dirty when we arrived. We had the distinct displeasure if staying for 3 nights because we prepaid and there were no refunds. In addition, our room was never cleaned during our entire visit. Just disgusting!!!

Creat location,friendly staff,very clean.