Oh where do I start with this one. Without spending too much time on this, it was a poor experience one after the other. Unless you spend the extra money for "The Reserve" the food for lunch is terrible. The service for lunch both at the Reserve and other is extremely slow. Expect to wait for your food for at least 45 minutes to an hour and this was consistent over the 6 days we were there. We also signed up for a cooking class and told we were all set but got there and found out we were on a waiting list. This ruined our entire day because the class was at 2:00 so we didn't plan for anything else. The Junior Suite is extremely dated and small. Only one person can go into to the bathrooms to brush their teeth. The room was DIRTY. We found a former guests contact lens stuck to the wall, our other family members room had a half drunken bottle of water left from the prior guest and the towels are old, dingy and extremely warn. There were so many cosmetic issues with the room it would be too long to write. We reserved a cabana for the next day and even tipped the pool man $20.00. Turns out nothing was reserved and ended up with pool chairs without an umbrella. When I saw the pool guy, I said "this doesnt look like a cabana to me" and he just laughed it off. The staff is friendly but nobody seems to be able to give a correct answer when asked ANYTHING. You couldn't give me a free room to stay there again.