Overall Ratings & Reviews JW Marriott Phoenix Desert Ridge Resort & Spa

This a great property for families. Beautiful gardens and outdoor spaces. Staff is awesome!

Stay was great. Kids enjoyed it.

Excellent hotel with amazing ambience, great restaurants, and fantastic amenities. Everyone was pleasant and professional from the moment we arrived to the moment we parted. Definitely a great first stay at the JW Marriott in Phoenix. Will be back again.

The family enjoyed the stay here. The arcade and waterpark were better than we thought and the kids had a blast with both. As a morning person the garden area and seating area in front of the lobby with running water we’re really peaceful. My only regret is not using the golf range with complimentary clubs and balls more than once during my stay.

Amazing place for a family vacation!

This is a must stay

Excellent dining options and great tasting food 👍

If you love golf and you have a family with kids, this is the place to go. Everything is in one location. There’s also a shopping area across the street that is easy to get to.!!!

Our

We stayed for a week and it was amazing. It is very expensive. The resort is well taken care of. Staff was all friendly and pools were very well maintained along with other facilities. Room was clean and comfortable. Food was decent and drinks good at the hotel restaurants we dined at. It was busy with kids since it was spring break so definitely family friendly. Problems with the extra keys and a lot of walking to get to some areas of resort but that was expected. Didn’t realize many lounges were to be reserved so make sure you do it earlier on in your stay to ensure you have great spots at the pool. Some aren’t but if it’s busy they’re harder to come by for free ones. I’d definitely recommend it to anyone and would stay again as long as we can afford it.

Staff seemed inconvenienced and bothered when we asked a question. The place is locked down with multiple restricted areas, and everything has to have key access and even rist bands on top of that. We felt a little like cattle being herded. For $900/night, we expected a much more luxurious experience. Felt communistic.

Hotel was lovely staff was great and food options were good, room was a bit run down with carpeting and parking was astronomical $85 for 2 night valet but I would definitely go back

This is a really nice facility with lot of different activities

Great property overall. Very friendly staff. Breakfast option limited to Starbucks or the very over priced buffet. If travelling on a budget plan to eat off property. If budget is not a concern, food on property is great and service is great but you do pay a premium

Horrible customer service. Totally disappointed.

Beautiful.

I was there for a conference and the organizers had negotiated to have the resort fees waived (as we are at the conference all day and won’t be able to use the facilities anyways) - but since I booked through Expedia, they charged me $55 per day for the entire stay. Absolutely unreasonable.

Truly awful place to stay. It’s a downmarket resort. 22 degrees outside and yet they have an ice rink and a snow machine! Would be interesting to compare these “features” with Marriott’s sustainability policy. Overall - over priced, over the top and not worth a visit

Stay was perfect

It was a breath taking experience to be there. The resort is situated in a beautiful area with gorgeous palm trees and other plants around. The swimming pools and water park provided excellent services. A shopping area is located within a walking distance and provides excellent access to many restaurants, bars and stores.