Cleanliness. Close to the mall. Transportation. Friendly staff. Amazing .

Convenient Locations

Convenient location

This was deceitful with the images on Expedia it was allllll great until actually checking in the room the door knob was not locking up! They were truly up to something I feel, as a female and being in MX city and a foreigner! I originally arrived alone at check in and they thought I was alone, until my family members from Mexico escorted me to my room, they can tell when your not from there ! THE WORST! My plan was to have a smooth check in and leave immediately to my dad’s viewing ! They had me CANCEL my stay I didn’t trust this place anymore once I saw all the shady stuff…and had to do all this extra non-sense stuff and take away my time to be beside my dad during his viewing and cremation time, had to CANCEL go back and turn in the key and then go back the next day after management was informed and get my refund !!!

Tiene parking las atenciones son de lo mejor todos los días me limpiaron y cambiaron todo en mi habitación

H

Very convenient location

The rooms need to be updated

The room had no heather the door wasn’t working was very cold it was falling apart not good hotel

Night clerk was excellent in customer service and helpful. My only issue is the card key that would get locked and had to constantly go down stair to get it clear.

Clean quiet comfortable; isolated from convenience stores/easy road access; pricey food/beverages

Good option

Love the service, staff is really friendly.

The hotel is very far from downtown ( it will take 45-1 hour to get there so if looking to go around we aware that you have very few options nearby. The bathrooms although clean have deteriorated fixtures, toilet paper holder was not attached to the wall and was falling all the time, the iron had a retracting cable than won’t stay our and even after we asked for a new one it was not replaced. The room keys are deactivated every day so we had many times to return to the lobby to have them reactivated. They blame magnets or phones to be the reason but we had two rooms and all 4 keys will do the same and we all were careful to not put them aside our phones. Lunch and dinner menu are good , they have a breakfast buffet for two offer that is reasonable but it has only few options in terms of hot food that by the way for some reason they let it to cooldown so most of the time we ate the food almost cold. However the restaurant and cafeteria waiters are very attentive and nice and will try to accommodate for your needs. I need gluten free options and all the waiters were helpful and making sure I was getting the food correctly. They definitely save the day to compensate for the negative things we had

Property under construction, no visible signs for the entrance, the room was ok, the shower head was pouring water all over, the drain was clogged. I advised the front desk, nothing was done. No vip upgrade for room nor service, we were interrupted several times during breakfast trying to charge me for a service that it was included!! A hot mess, one said one thing, another person another thing!!

Todo es excelente, a gusto. El único detalle que voy a pedir cada que haga una reservación es que nos den una habitación donde sirva el aire acondicionado. Normalmente son las habitaciones del piso 7. Me gastaría que me volvieran a asignar la 7103, nos encantó.

Excelente hotel.

Todo excelente. El desayuno y la atención de los meseros son excelentes, voy a ir de nuevo próximamente.

Excelente lugar. Muy buena opción para reservar.

Todo excelente, atención excepcional, el desayuno de lujo, el personal que nos recibió en recepción súper amable. Sin duda volveremos pronto.