Overall Ratings & Reviews Best Western Plus Northwest Inn & Suites

A good deal for one night. The a/c only got cool when it was set to 60, and the only the volume button worked on the remote control. If it was more than one night, I would have complained.

Clean but beds need upgrade

Stay was ok. When we arrived the hotel was very hot! Houston is already super humid!! The guy at the desk was VERY RUDE! Not welcoming at all! The lady in the morning was very nice on the other hand.

The stay was good. We weren't at the hotel much. It was a good stay. The staff I worked with was friendly, the room was good and it was easy to get to from the highway.

The place is well taken care of. Clean and quite.

Good stay, when we arrived you could tell someone had smoked in our room but it was not that bad. We called the front desk and they immediately came up and sprayed our room. The receptionist was very nice and helpful. The property was nice and looked to be taken care of. The pool was nice but hot tub was only Luke warm, but it was June. Breakfast was good and the property felt safe. I would not have any issues staying here again.

Manage your expectations. It’s clean enough. It’s comfortable enough. It is not nice, but it’s also not expensive.

Good

Nice

Best Western had all the necessary amenities I needed & was in a very convenient location. The front desk staff were very helpful when I had technical difficulties with the TV and the maids were so friendly! Thank you guys!!

The toilet was having major issues flushing, even with just water in it. We had to use a plunger every time we used it to keep it from overflowing. There was a plunger in the bathroom so I got the feeling that management was aware of the issue before we got there. We reported it when we left because I don't think a hotel should put customers in a room that has that kind of issue until it has been properly fixed. To pay over $100 for one night and have to plunge a toilet every time it is used is not ok.

ypon checking on sat feb the 8th , i walked into a room that had not been serviced yet. my only complain is that after a long driv

Convenient location

The hotel is convenient for this part of Houston and the room is pleasant.

This hotel is excellent! I was here for the AFROTECH 24 conference and I really enjoyed my stay. The rooms are luxurious and have all the amenities. Ubers are easily available.

My stay was good until I could hear a dog barking(in the hotel) during the morning. Also, the toilet would run after flushing but overall a good stay.

We had no water forv2 hoursvwhen we checked in. And false advertising the hot tub dorsnt work and hasnt been working in a long time. Mildew dmell when you walk through door. Toliet not cleaned this is on check in. Hotel room doesnt work to even call front desk.

Good, but i can't turn off the air condicion

Excelente hotel. Lo recomiendo.

Maintenance did not coming clean up our room after we requested room service for a couple days but overall not too bad they had complimentary breakfast