The staff was very welcoming and friendly - helping us with whatever request and recommendations we asked for. The location is fantastic - easily accessible to the heart of old town and also across the bridge. Rooms are exceptionally clean. 10/10 Highly Recommend

Everything was perfect except I hadn't understood that our room that we had booked was an "interior" room which meant that the window overlooked the central aircon units and not the street so was fairly claustrophobic. Shower and towels spectacular, breakfast good and staff friendly and helpful. Great location in the old town and opposite my favourite store Desigual !!!

We stayed in the Petit Palace as a base for exploring Bilbao and the region and very pleased with the choice. The location is fantastic, on the edge of the old town. There is a train/metro station a couple of minutes away and it's a pleasant 25 minute riverside stroll to the Guggenheim. The building is old but the rooms have been well modernised with very good bathroom/shower. The staff are all helpful and friendly, we had the daily breakfast which was a good way to start the day. Our room faced the road but noise wasn't an issue and we even had a small balcony. For a city break base would definitely recommend.

Great location close to old town. Rail station/metro walkable. Bilboa a great destination.

Hotel is in a great location. AC worked great and room was clean. That’s about the only positive thing. It’s a very old hotel that was semi remodeled. The bathroom were redone and look modern however the shower door didn’t close all the way and water was all over the floor. The bed was ‘newish’ and comfortable. The furniture in the room was old and all scuffed. The room had a weird smell. We had a huge beam in the middle of the room. They did have a safe and a small fridge and 2 bottles of complimentary water. The floors were squeaky so we could hear the people in the room above us walking back and forth along with the folks in the hallway. The baseboards looked like puzzle pieces just thrown together. Breakfast was available but €29 for 2 people so we opted out. I tried to go to the 6th floor to check out the restaurant and lounge but it was closed for construction - so not sure if I had paid for breakfast where I could have eaten. Parking is underground public parking garage 5 minute walk away for €20 a day and the hotel gave us a voucher for 10% off. The hotel staff was not very friendly. Bilbao was a nice city but I don’t plan to return, but if I did I def would not stay there again.

Habitación e instalaciones limpias, staff muy amable y súper ubicación. Excelente lugar para quedarse en Bilbao.

Great location. Comfortable room.

This hotel is in the perfect place to easily walk and see all the beautiful venues that Bilbao has to offer. The staff was always pleasant and willing to help. Taxi stand is less than a block away as well as a metro station. You can’t go wrong with this hotel. Highly recommended!

Overall it was comfortable and clean

Great location in the old town and not too noisy.

Very nice little hotel in the heart of vibrant Bilbao.

Great hotel Friendly staff Great location

Excellent location, right on the main Plaza. The lobby almost feels like entering an Art Gallery. They skillfully blended a modern design with the original old stone walls. The room was a decent size and had all the amenities. Very quiet in the evening.

Great location in the old town. Nice, clean rooms

Room was small but that was exactly what I selected. Bathroom was spacious enough, bright, clean and the towels were thick & huge. Location is so convenient to walk everywhere and staff were responsive & very helpful

This hotel is in a perfect location in central Bilbao. The staff were very friendly and helpful and the room was a good size with a luxury bathroom. The icing on the cake was that the staff arranged for some Cava t be left in the room for my partner’s birthday which was a lovely surprise. Definitely recommend this hotel and will return when we next visit beautiful Bilbao!

Staff were very helpful and very clean space.

Room was clean and staff was helpful, street noise unbearable from room 109, not hotel’s fault revelers are very loud all hours of the night and well into the morning when noise from delivery trucks to the nearby grocery store takes over, be sure to ask for a room in a quieter section of the property!

Staff was very friendly.

Courteous staff. Nice place