We had booked a quadruple room. When we arrived late at night, we found that the bunk bed in the room was broken, and the room (which was on the second floor) had a very strong and unpleasant smell. This was quite shocking, especially the odor coming from the bathroom. Because the bunk bed was broken, the staff kindly offered us another room. This new room was much better: it was clean and had one double bed and two single beds. The only downside was that access to this room was only by stairs, as there was no elevator for that floor. The staff were polite and helpful, and the breakfast was good. However, if the room had not been changed due to the broken bed, I honestly don’t know how we would have managed the strong bathroom smell in the original room.

Staff friendly and helpful, clean spacious rooms with a good size balcony.

Our room was for 4 people, with twin beds in the bedroom and 2 single sofa beds in the lounge area. The beds were all comfy and the room was spacious, clean and well furnished. It had everything we needed and was good value for money.

Clean room. Pleasant staff

Hotel was lovely and the junior suite was perfect size for our family of 4. Everything was clean and spotless. Hotel restaurant has a limited menu for children, so if you're after chicken nuggets for example, you need to book as half board or full board, as that's a different menu! It was about an hour's bicycle ride to the centre from the hotel and 20 mins in taxi :)

Good

The room was in desperate need of updating. The aircon was sufficient. The bathroom was very dated. The underground car park was a bonus.

Food at breakfast marginal, location far from river, 30 minutes to get to river. Rooms ok.

We only stayed here one night and it was beautiful! Everything was working, no bad smells, comfortable beds and the staff was courteous and friendly. I left my purse in the dining area. I went back a few minutes later and they had saved my bag. Overall, I’d definitely go back for a longer stay!

Convenient access to public transportation

Thank you

Friendly, helpful staff. Great buffet breakfast for such a great price. Right on bus route to historic town centre

Although I had initial issues with the smell of the cleaning supplies used on my room, the extremely attentive and supportive staff IMMEDIATELY solved the issue and created the perfect peaceful, eco-friendly, environment I craved! I highly recommend for solo travelers seeking refuge and tranquility.

Rooms were bigger but Too many Mosquitoes. My son got lot of bug bites and wasted our 1 day due to illness added extra coat for medication related bug bites .we have a dietary restrictions and need a working freez but did not get any service to solve the issue or replace with the working freeze. Overall not a good experience.

Very nice clean hotel the breakfast is amazing

Very helpful staff Location is perfect

Good place to stay if you have a car, convenient to drive into downtown Seville.

Great Customer Service the lady thay checked us in was very nice and gave us ab amazing room. The room was very spacious air conditioning worked great. Swimming pool on the 2nd floor was clean and great for the kids. Good location there are restaurants, shops, ect. all within walking distance. I will stay here again next time in Sevilla.

Convenient location and parking for a night close to the airport.

I have found hotels in Spain, generally very clean. That was the case with Vertis. There is a very small pool wall while children but still nice to be able to cool off in a hot day. The biggest problem was the parking lot is very tight hard to get into causing some damage to my Rent-A-Car instead of padding on the wall they put in abrasive material that Made the damage that should’ve been unnecessary