Overall Ratings & Reviews SpringHill Suites by Marriott Dallas Addison/Quorum Drive

Great stay!

Quiet, clean

Affordable and in a convenient location to the Water Tower Theatre. I love all the dining options available as well as shopping. The staff is very pleasant & accommodating. I would ad that they promote the rewards program upfront & listen to the customer as I had to repeat myself because it was getting busy with one clerk available to assist but two standing there.

Wonderful stay

Rooms need better lighting

Night 1. 4 am fire alarm had to vacate building Night 2 phone kept ringing middle of night Night 3 had to walk up to 4th floor elevator not working. Night 4 too tired to care anymore.

Friendly, great customer service

Front desk went above and beyond to make is feel welcome. Great restaurant recommendation.

N/a

Sebastian at the front desk found a room dor me even though they were filly booked due to a nearby conference when I called in a panic because the other hotel I had booked was unsafe and infested with roaches! I was traveling alone and didn't know where to go. The staff made sure I got checked in with them and that I had everything I needed. The hotel was perfect and clean and safe. Springhill is the only place I'll stay anytime I travel to Dallas from now on!

The front desk manager was so nice and helpful. Our room was clean and comfortable. Perfect for a quick stay.

The hotel is nothing special, it's just fine. The property, while generally clean, was outdated and looked tired. It could use updating to give it a fresh look. The elevator was very slow and the doors took a good 20 seconds to fully close and open. The rooms only have lamps placed here and there and this results in dark areas - the closet for example. It was a dark nook where your hanging clothes would go to disappear. Most frustrating of all was that the in-room internet service was not reliable. I tried to connect several times before the sign-up screen finally showed up and I could enter my room number and name. I purchased 3 days of high speed internet service with the intent and need to work during times I was in the room. On day two, the service was out altogether. I told the front desk clerk and she said she was also having problems connecting to their reservation system. This apparently did not result in her making the connection that it could also affect the internet service for guests. I had to leave the hotel and go find a coffee shop where I could connect and work. When I checked out, I noticed that I had been charged for 3 days of internet service and the front desk clerk could not figure out how to credit me for the day the service was unavailable. There are better alternatives nearby and I'll likely be choosing one of those in the future.

There is no regular taxi service in Addison, Texas and the hotel staff wasn't particularly helpful in this regard either. At other places, staff would let me use their Uber app to get a car and I would then just reimbursement. These folks weren't helpful at all. I had to walk a mile and a half in the freezing cold, on the snow covered ground to get to my meeting.

This was my 3rd time staying at this particular Springhill Suites and I’ve shared feedback (nicely) with the front desk during each stay. Nothing has improved over the last 3 months so my next visit to Addison I’ll be moving on to a different hotel (3 strikes and all that). The positives: the staff is very friendly and the location is great. The negatives: the rooms need so much updating. My bed/mattress each visit has been terrible. Absolutely no life left in the mattress. The mini fridge had ice built up inside and froze everything I put in it overnight. The microwave is so tiny it’s hard to get anything in it. The blow dryer -once again- was disgustingly sticky and dirty. On my last visit I turned it in during checkout and the front desk person was as grossed out as me. But this visit I swear I got the same sticky, dirty blow dryer. And the built in shampoo dispenser in the shower was empty so I washed my hair with body wash. Lastly, the Wi-Fi was “upgraded recently “ resulting in an inability to connect without calling their internet tech support who said they connected my cell numbers directly on the back end but service remained poor. I travel a lot for work and try to be positive and flexible but I’m over this Springhill location. Sorry guys.

The hotel itself is nice and the amenities are well kept. The front desk and the staff were helpful. We did opt to get our room cleaned. The front desk let us know that the cleaning service will be done every other day. My wife and I were fine with that. We stayed there for 5 days and 4 nights. The room never got serviced for a turn down.

It was a great experince

Checking in was easy and the room was clean and comfortable

I asked repeatedly to have the exit door adjusted since it only closed when u pulled it tight which took effort. Never addressed

I questioned re: data charge $4.95? I have my own data that runs fast. Moreover, most of the time I’m out of the room. I was told they’re going to remove it. Until now, it is reflected on my account.

The king mattress was very uncomfortable