Not impressed. The rooms at the holiday in express are much better. Toilet seat was broken. Will not stay there again.

great location, superb staff

Everything super clean. Staff very friendly and polite. Breakfast was excellent. Definitely recommend this hotel

We stay here almost always when traveling to Monterrey. We love the property.

Everything for the trip went perfect.

Everything was good. I didn’t like having to pay for breakfast at the table. Normally we would pay for breakfast at check-in or prior to that at the booking.

room was nice. staff excelent

The service at front desk was terrible.

Very friendly staff, great service. Quiet pool.

Excelente todo, muy cómodo y limpio

Spotless room. Excellent staff. Great neighborhood.

Nice property, but check-in is at 3:00 pm and we did not receive our room until 3:45 pm. There was no minibar, the A/C was difficult to operate, and it will go to freezing by itself, the TV remotes were not working. Water pressure was poor, and at times the water stopped completely while showering. The room showed deferred maintenance and did not feel elegant, needed several touchups. The front desk staff was attentive, but not particularly friendly. The floor is uneven where you step on to the laminated floor off the bathroom tile near the exterior sink, and I almost tripped twice. Did not enjoy our stay having to call for Housekeeping or maintenance every day.

Very good service, the room looks very old, good experience in an old building

Solo tube un detalle se callo una jabonera al estarse bañando mi niña!

The room was vet clean and the service was on point. We alway stay here when we travel to Monterrey.

All great, the hotel is a little old, but very clean and with great staff. Location is excellent

Restaurant staff was not friendly, helpful we chose not to eat there because service was bad from the time we

Estuve una semana en el hotel. La recepción muy bien, pero el uso del estacionamiento no esta muy claro. El desayuno en el hotel deja mucho que desear. Por ese precio, al menos deberían de ofrecer alguna calidad de alimentos comestible. Pagué 1,300 pesos por 2 personas, y solo había huevo, fruta verde, pan, jugo echado a perder y café de colador. Pésimo. En una ocasión, iba saliendo de bañarme cuando una empleada del hotel nos abrió la puerta sin tocar, suerte que teníamos seguro extra puesto. Después, un empleado nos interrogó al momento de ir al estacionamiento, dudando se que fuéramos huéspedes. ¿No puedo ir por mi carro? Hubo otras cosas que me desagradaron, pero estas en especial hicieron mi estancia algo desagradable. Le doy 3 estrellas porque es la cuarta vez que me quedo en el hotel, y veces anteriores no fueron tan malas como esta.

Excelente todo … instalaciones y personal

The bathroom sink was leaking….