I ordered a triple room with 3 twin bed, but I was given the wrong room, which was a double room with only 1 double bed. I asked to change room, but the reception rudely rejected it by saying "I don't know your thing". Fortunately the duty manager came and gave a better explanation, and promised to change the room in the next day. I was really disappointed with the rude reception, this supposed to be a good hotel based on the reviews, but the service wasn't as good as the app said. I really appreciate the duty manager, but because of the way the reception treated me, I don't recommend to stay at the hotel and I personally won't come back here, I'll just find another hotel for my next stay in London.