Both times I have stayed here spa not working this should be said when booking no refund

The hotel was very quiet at this time of year. The room was very comfortable and had everything I needed, including an excellent shower. I didn't have time to use any of the facilities or eat there.

Nice building. Staff where incredibly helpful and welcoming.

Room was quiet and clean, all the staff were extremely helpful

The room was nice. Booked as a 'Spa hotel' and arrived to find hot tub and sauna out of order for the stay. Showers were cold. Stayed new years eve, and day so probably not usual for the hotel but also couldnt eat in the restaurant at 7 on jan 1st. Girl behind the bar smirked and said 'chef has gone home' shrugging her shoulder's. No notice about this or communication that there would be reduced services over our stay.

Clean room staff lovely

Lovely stay, pool was warm, bed comfortable, clean room, good selection in bar

Large room and friendly staff. This is the second time we’ve stayed and both times the pool and spas have been out of action. Very disappointed that we were not offered anything by way of compensation.

Lovely room, very comfy bed. Enjoyed our swim. Delicious food.

Lovely staff and very clean room

Room was fine but the bed a bit hard. Staff were fantastic. Have stayed before and never had any problems. Lovely place to relax. Pool is small but there is a sauna and jacuzzi. The steam room was shut.

Yes

When we arrived we paid for an upgrade that should have cost £10.00. The next day £15.00 was taken from my bank. When we spoke to the manager, she said it would be returned, this has yet to happen. The room was stifling hot, even in November with the windows open. We asked for and were provided with a noisy fan, which helped a little. The bed was probably one of the most uncomfortable we’ve attempted to sleep in, the assistant manager agreed that they were awful. We were looking forward to a well earned break, without the children, and chose this hotel for its Spa and Pool facilities. On evening one, we needed to avoid the pool due to classes taking place. On morning two, we were asked to vacate the pool for yet more swim classes! All of the above points were discussed with the manager at the time of checking-out. She explained that she has no authority to return any monies etc, even the overcharge payment. Apparently, the boss won’t give that level of autonomy, even to the manager, which we found rather odd, clearly a lack of trust between owner and staff. We would use this hotel as our regular place if we had been treated better. Very disappointing stay, very disappointed with the staff, and very disappointed with the lack of use of the Spa facilities.

Nice hotel

Loved the spa, lovely comfortable room

Room was very clean and bed linen was great quality. Room was on the small size but adequate.

lovely stay with great staff and beautiful room

The room was absolutely disgusting Very dusty had to clean the bath before i could use it. Carpet had stains and was very poor condition Shower curtain was disgusting and should have been put in a bin Definitely not value.for money

Parking easy and close to entrance

Safe and plenty of parking. Clean and quiet. Staff friendly and helpful.