Simple check in. Delicious food and friendly staff.

Spa.was relaxing andnthe pool, until ot eas divided into swimming lanes and we were forced into cramped spaces with a 2 year old. Pool temperature was too low.

Staff were friendly and efficient when we checked in. Room was clean, spacious and well equipped. We made use of the spa facilities which was a nice bonus. The only downfall - kids were ridiculously loud in the pool, after 6:30 kids were still in the pool and splashing messing about in the swim lane.

Bedroom had no heating AC unit not working and radiator in bathroom freezing all of the stay

The room was ok and well enough equipped but it was cold and there was no extra bedding. Given it was early January and I had a bad cold and chest infection, not ideal!

Great

Great spacious rooms, good internet, breakfast excellent, plenty of parking.

Very good facilities and would recommend the hotel, food and spa.

Yes

We’ve stayed here before and it’s very nice. A good quality hotel at the higher end.

Clean comfortable room, great bed, fabulous coffee machine in room

Lovely clean room, friendly staff

All was fine just cold in room a bit radiator probably small

Enjoyable stay at the pines, with nice clean spacious rooms and a good nights sleep. The hotel as a whole is a little dated but has been kept clean and cosy. The Spa and pool were not too busy at 6:30pm. Free parking too as a hotel with free parking is a rarity these days! Food wise, wasn’t great for the prices they are charging Bbq wings were not really bbq wings unfortunately. Needed a bbq sauce to dip into / drizzle over rather than the slop that made its way into two of the five wings. Accompanying coleslaw tasteless. Disappointing for £9.50 and had better in chain establishments Steak and Ale pie was decent, steak a bit chewy. Mash was great and a small side of carrots and tenderstem broccoli

Room was spotless

Spacious room. Large well fitted bathroom. Restaurant in the evening was good.

Staff and hotel

Quiet, clean, spacious room, polite staff. Could be better in terms of services and facilities: arrived at 10.35pm on a Friday night and the bar was closed with no offer from the staff for drink after a very long drive. There was no smart TV. STgere was no smart TV.

The staff were very polite, helpful and professional. Lovely smiley greeting on arrival. Didn’t get an opportunity to try the spa or pool unfortunately due to other commitments and check in check out times

Every thing was spot on. The only issue I personally had was lumpy pillows.