Although recently reopening after a refurbishment, the property did not seem especially modernised and the room and public spaces were much the same as our previous visit 10 years ago, albeit with a decade’s more use. The restaurant was incredibly overpriced, although the food was good, but the team were clearly very new and so service was inconsistent and missed bread, amuse bouche etc for some tables; wine list was forgotten and then the wine itself was not poured for 30 minutes until we asked for it to be opened. Those members of the restaurant staff who knew what they were doing were good but half the room of tables were unserved for 20-30 minutes at a time, so more than one table of guests walked out. There are some nice touches like the kids room, bikes and it is great to have some quiet outside space in Venice. The boat service is great fun, although the gaps in the timetable often coincided with our needs to travel back with young children, unfortunately so we spent a lot on water taxis as well. As a summary, the lovely property is let down by inconsistent service still finding its feet after reopening and tired feeling rooms which did not seem to have been refurbished at all, together with a very overpriced restaurant, so not worth the premium price overall.

This is an exellent hotel

Room was in an excellant state. The staff were all very friendly and extremely helpful

This is a once in a lifetime hotel. Unique, beautiful and so HUGE. A former monastery filled with history. STAY HERE.

Beautiful property with a wonderful staff! Loved all of it. Short boat ride to Venice, lovely gardens and scenery, quiet, great food and service!

Wonderful Hotel with Fabulous staff & Breakfast.

Darya was the most pleasant hostess I have ever encountered. Loved all the restaurants and food was amazing. Beautiful short boat rides added to the experience

Overall the team are friendly and helpful but there were moments during our stay that no guest should be experiencing. One morning on our return to our room after breakfast with the privacy sign on the door, I was falling back to sleep and my husband was changing to go down to the pool when the door bell went. Before I could even get to answer the door, a guest relations team member came through the door despite the privacy sign being on, and was about to show two people around our room which firstly was occupied by us and secondly had the privacy sign on which is completely unacceptable. I complained about this to the reception team who were very apologetic and arranged a bottle of wine to our room with a personal note to apologise. Unfortunately this was not the only occasion, sadly the very next day on our checkout day we experienced a similar case with the housekeeping team, who were clearly keen to turn our room around and have us out. Despite a 12:00 checkout, she asked us at 09:00 if she could start on our room, and again at 11:00 whilst letting herself in before we even had chance to even answer the door bell. She wanted to know what time we were checking out which left us feeling rushed and almost chased out of the hotel. These are experiences you should not be experiencing in any hotel and certainly not at this hotel. It is a real pity as this was a return visit and these experiences to quote the hotel team “recalibrate” how you feel about your stay and experience.

Incredible hotel, on private island just 10 mins from St Marks square. Has to be seen to be believed. Just epic!

Excellent hotel for a family holiday with kids in Venice

Amazing Hotel Elena at the front desk was just fantastic Grazie

The best

Amazing resort and location. very easy to get back and forth to Venice and it is about 5 minute shuttle away plus you get a full resort to enjoy. with kids this really helps give them a place to relax and burn off some energy in between sightseeing.

I enjoyed my stay there

Perfect location

I love this place, staff are amazing, facilities great, my oasis of calm when visiting Venice which can be hectic at times. Everything about the hotel and grounds is superbly maintained.

It was a beautiful property. The rooms were large with high ceilings and a beautiful granite bathroom. The property itself was beautiful with lush foliage, pool and views of Venice. The staff are the nicest people.

Lovely

Great

Best property in venice