Overall Ratings & Reviews Best Western Plus Orillia Hotel

Close to Casino Rama.

Checked in Saturday night Returned and no electricity, no emergency lights No back up generator for essentials Wasn't fault of hotel, but weren't very apologetic A discount or possibly a voucher would of been acceptable

Great cordial staff

Reception is super friendly and goes out of their way to help. Room adequate but obvious that furniture was not moved around so we found the room with old ketchup packets, glasses and dirt under bed and behind drawers.

The staff was helpful and friendly. This hotel is not luxurious, but it is a good choice for anyone looking for a clean and well-maintained property.

All fine

Spent one night

There was an ice storm. We were in the dark, no heat, no hot water and no breakfast in the morning. We should get a discount or our money back.

Not bad for the price.

I love the foyer and the service was very good. It was busy and one receptionist was busy on the phone, so the wait was longer. The rooms were dated, but clean. The sheets were stained, but clean. The room felt stuffy but that is noone's fault. Overall very good and i would recommend

Front desk was very professional and courteous.

Great service and value. I probably wouldn't go back to the restaurant, but otherwise I'd highly recommend staying here.

The people and staff nice, but the room tv remote didn't work and need a good vacuum and clean.

Great service

The shuttle service was convenient! Clean hotel!

Great location

So far easy check in- room was ready early.

Good price for a quiet night of sleep.

The staff were very friendly and took time to answer our questions.

Staff were very knowledgeable, friendly, and helpful. An older building, but very clean.