Showed up at regular check in hours for our hotel, only to find out they had overbooked the hotel and did not have a room that we requested. What unacceptable practice.
Travelling with one minor and one adult, they could only offer a single bed when we booked two queen beds non smoking. The hotel refused to cooperate, no refund, no partial refund, no offer of remedy, and only through further escalation to Expedia did they begrudgingly give us the room WE PAID FOR on the second day. Totally disgusting behaviour and horrible customer service. With absolutely no due respect, stay away from this establishment with a ten foot pole.