It was great staying

Wonderful hotel, large rooms, somewhat dated but antique looking furnishings, very friendly receptionist.

This property is advertised as a 4-star hotel, but the experience was extremely disappointing and nowhere near that standard. Reception was only staffed from 10:00 a.m. to 10:00 p.m., which is unacceptable for a hotel of this rating. Housekeeping was practically nonexistent. Beds were not properly made, sheets were only changed after four nights and only when we explicitly asked, and daily service amounted to towel changes only. Overall cleanliness was very poor, with dust everywhere, and we even found a strange and rather alarming insect in the sink.The linen quality was unacceptable: towels were shabby, worn, and even stained; quilts and pillows inside the covers were yellowed and stained. Curtains were torn, adding to the neglected feel of the room. We borrowed a kettle (against a deposit) and discovered it had a broken handle taped together, which is unsafe and unprofessional. The heating system was haphazard and not adjustable, running excessively hot at night. As a result, I was sweating heavily during sleep and ended up catching a bad cold. Breakfast staff were friendly and the food was good, but the selection was very limited and identical every day. I have been a loyal client of Hotels.com for many years, since when it was still Hotelclub, and this is the first time I am submitting a negative review, which makes this experience particularly disappointing. Overall, this hotel does not meet 4-star standards in any way. Even a 2-star classification would be generous.

Dirty and old. Needs to be deep cleaned

The room on apprarance was lovely .... there was no hot water during our stay and the radiators kept tirning off

The room was very big, spotless and the x-large tub was a treat after lots of walking! The reception folks were very kind and personable. We had a great view of the castle from our room, and the location is great- right on the border of Old Town and Lesser Town. We really hope youll consider this hotel for your stay, its a lot of wonderful for a great price.greatper

The room was nice, spacious with spacious bathroom and overall nice vibe.

The rooms was dirty , the bathroom with mold , really dirty , the house keeper no do the job , only the hotel has fantastic location ,close to everything

Huge property!!, probably difficult to clean and that’s why our room was a little dusty, but we didn’t mind at all. Conveniently situated and very helpful staff.

This hotel is not even close to being a four star hotel t I at most

Great location, all sights in walking distance, quiet area. Otherwise very average

The hotel claims 4 stars but the service and cleanliness do not match. Reception is only open between 11am and 10pm. At checkout, you leave the keys in the room, since there is no one around, and no one in case you need help. Room is dirty, dusty, has not been vacuumed. Bathroom is moldy, black mold growing on the tiles everywhere. Drain clogged causes water to accumulate in the shower pan. The "tools" are there (heating, cooling, fridge, phone, etc) to earn the 4 stars, but the quality of the service and the cleanliness is lacking, leaving a sour taste in the experience.

We enjoyed our stay at this lovely hotel! Easy to walk to the square and restaurants!

I have stayed here 3 times total since 2021. I made a reservation for the Royal Suite that includes not only a large bath with sprayer but also a separate free-standing shower. It's listed on the Expedia description this way that the room has also a separate shower and I stayed in that particular Suite in 2021. I was given a Suite of equal square footage and rooms but no separate shower This was annoying. I am 60 years old; we were there for a week in this room and climbing in and out of the bath that is up two tiled steps is dangerous and there is no handle for support. If it was just for 2 nights it wouldn't matter, but it was for 7 nights. If I booked that type of room, it should have been reserved for me as it is listed on Expedia.

The room was gorgeous but not well maintained. For example, no shampoo and conditioner, no cattle, no tea cups. The bathroom had bidet and deep, very nice bathtub; however the toilet was dirty and no ability to take a shower, no shower curtain as well. We were not able to indicate if we are slip and don’t want to be disturbed as well as to let cleaning ladies know that we left the room. The location is absolutely primary, reception services are great.

What a great hotel Few minutes walk across road from metro Speedy check in Staff so friendly Room spacious and had a junior suite 2 nice size rooms Clean and comfortable Bathroom good size

No responses to 5 emails sent. no one at the front desk until 10 am and no one after 10 pm. No electricity on two occasions. Sat n the dark for two hours until fixed. No hot water when the electricity is out. Furnishings are old Mattresses need replacing as well as the pillows. Chairs were worn out. Frayed wire on one of the lamps. we stayed in the junior suite

An interesting hotel with an old world feeling. Parking can be problematic. Overall a good value.

Great old-fashioned hotel with amazing view of the castle. So-so breakfast buffet. I had a huge room with a tiled bathroom and a monstrous tub; I felt like a king! However, my first night there was only tepid water. I’m glad they fixed it on subsequent nights. Lots of charm and I’d happily return.

I just stayed here one night but everything was perfect