Hotel was fine for our needs for visiting Mesa Verde NP. Although we’d booked this property about 5 months before we arrived, on check in we were informed that the one we’d booked wasn’t available so they put us into another room. The one we were put in was possibly better than the one we’d originally booked fortunately but couldn’t understand why we hadn’t got what we’d booked anyway seeing as it was so far in advance. The girl on the front desk didn’t seem like she could be bothered anyway to give much of an explanation. Plenty of free parking. The free breakfast the next morning was good enough to give a good start to the day as well.

They are in desperate need of a remodel. Neither pool was open. The room for was out of square and was really hard to open. Tub didn't drain. Staff was friendly but over worked

Nice position but the hotel was average

This hotel is clearly going down hill. The pools are not open and does not look like they will ever be. The hotel is run down especially the outside and courtyard area. It is also a motel which feels unsafe in a not great neighborhood.

Exceptional staff..very friendly. This is a nice hotel and they are working hard to keep it up and improve it.

Would never make this mistake again. Had two nights booked, moved elsewhere for the second night knowing I would never be refunded. Unsafe. Dirty. Shabby. Loud. Left at 5 am after doors slammed around me all night, people passed out on the grass outside the lobby.

Is good

The place was an absolute dump! WiFi didn’t work, pools were down, grounds gross. The room was clean is best we could say. We had to pick here for the town and to get the size room we needed but awful!

It was a decent room and bed was comfortable

The staff are friendly , professional , kind , caring and clean hotel . I would definitely recommend to all my friends and families. Thank you very much Best Western!!!

I enjoyed staying here. I had a very helpful staff who helped me when inhad problems with my reservation. I love the breakfast they served

Excellent stay with super helpful staff!

Everything was great!

The pool and spa were being rehabilitated and not available. If we knew we would’ve booked elsewhere. Signs of wear/tear - cracked sink, scratched floors, squeaky shower, brown lawn, featured fountain not working. Service was helpful and breakfast was good.

When we arrived, we learned that the pool (featured in the Hotels.com description) was closed due to an ongoing maintenance problem. We went to our room and discovered the floors had not been vacuumed and the bedding was not fresh--pubic hairs on the sheets. A large mirror was cracked in several places--a safety hazard. We complained to the manager and she admitted that there were serious issues with housekeeping. She offered a full refund if we wanted to find other lodging. By this time it was late and we didn't expect we'd be able to find anything. She, however, went above and beyond and called the manager at a competitor hotel to see if she could accommodate us. We were not expecting that! The property gets a rating of 1; the manager deserves a 10+ and a better facility to manage.

Minuses: Member of housekeeping staff unexpectedly opened door unannounced and without knocking, and leftover food container was found in mini fridge. Pluses: Front desk manager was extremely understanding and apologetic, and was helpful in finding us another hotel to go to.

Misty who checked us in was very friendly and had excellent customer service.

The property is showing its age. I booked in April, and it’s my fault I didn’t check back before my trip. I specifically wanted a property with a pool, but the pool is closed at this time. It’s not even filled up. We liked the breakfast and spacious room. The staff was friendly. The area outside the rooms was dirty and could use attention.

This hotel seemed to experience many challenges. Lack of staff, hence room service was poor. No hot water due to a problem with their water heating system. Hair dryer not working. Many complained to the front desk and we were promised a crédit for all the inconveniences, which we never received.

Staff were outstanding