Breakfast excellent rooms clean hotel a bit run down.Lift out of use internet not available on third floor

Clean room and bedroom- we lost our trek pole and staff let us know they found it. Also tv not working so moving room was offered As technician not available on the day. Enjoyable stay thank you

Value for money, clean rooms, cheerful staff, breakfast was very good & only £8:50

Clean

Easy quick check in, helpful staff, hassle free parking great central location for walking around and seeing the sights without have to drive everywhere

Clean room , very spacious, friendly staff

We stayed in a spacious family room that comfortably accommodated our family, including our dog. The room was clean, and the staff were friendly and helpful throughout our stay. Parking was available, which was great The hotel itself looked a bit worn in places, but for the price we paid, it offered great value. The location was excellent, and the service good. We didn’t get a chance to try the bar or restaurant, so can’t comment on those.

Reasonably basic hotel close to the sea. When we visited the lift was out of order and seems to have been for some time. Lots of little maintenance issues that have been ignored such as lights not working etc. we were on the top floor at the back and the WiFi signal didn’t make it that far. Breakfast has to be ordered the night before and you might not fancy what you ordered when you get there. Ok but nothing special.

Brilliant easy parking breakfast first class

Staff were great. Room was cosy. Shower not so clean and you could smell the pipes a bit. But great value for money.

Didn't have breakfast.Easy parking friendly staff lovely room bed comfortable close to all amenities highly recommended

Budget hotel but as good as you need it to be. Clean, helpful staff, good parking. Didn’t eat there so can’t comment on breakfast. The street the hotel is on is run down however, and Whitley Bay town centre has its fair share of homelessness, troubled youths and failed businesses. The sea front area is lovely though.

Our stay there was lovely x Very friendly staff x big room eve thing very clean x Comfortable bed and quiet room x So close to both beach and town centre x Can definitely say this is value for money x

Hotel has definitely seen better days. Curtains hanging off the rail, dirty carpets, dirty room. Actually went to loo in the night and stood in a disposable lighter. Room had obviously not been. Cleaned properly. Will not recommend hotel

Friendly staff and really good size room

I had read so many bad reviews about the hotel I was a bit nervous about what we would turn up to! The lady on reception was so lovely and welcoming. We had a big room with a lovely sea view so I was happy, the room yes was old and outdated but it didn’t smell and it was clean! Bathroom was great with a bath and shower and the water was nice and hot. The room was very hot though had to open all the windows and this meant we could totally hear the nightclub over the road and everyone outside so we didn’t get much sleep due to that but it’s not the hotels fault. The actual hotel noise was quiet. For the price we paid I was happy and it was staying in that room again I’d definitely stay again but maybe not on a weekend night when the nightclub was open 😂

Good hot water clean bedding and towels - quick check in - good size room - convenient location

My heart sank as we arrived at the Ho as the clientele standing outside looked like homeless people. We checked in regardless and were given room 75 which was at the very top of the hotel and in the furthest corner away from the reception. In the next room, there appeared to be 3 further homeless looking people. They were scruffy and the smell from that room was rancid. I was totally horrified! I felt extremely nervous and to be honest I couldn't spend the night in that room. We requested a room change for a room nearer to the reception and to be fair, we were given room 8, which was more suitable. However, we were woken up in the early hours by shouting, screaming, crying, people running in the corridor and slamming doors. This lasted maybe an hour or so, directly outside our room. I was terrified and needles to say, I didn't sleep at all. I would have left there and then but I was too afraid to open the door. Upon check out, there were 3 policemen in the reception area, not really what you expect to see when you check out ! Also, the receptionist apologised for the lou noise in our corridor throughout the night. She Said that the hotel offers emergency accommodation for social services which explains a lot. I do have empathy for people who require this help, but, I really don't think emergency accommodation can be classed as a hotel for leisure purposes too. Our experience was worse than horrendous and extremely stressful. I respectfully request a full refund. Thank you

Staff friendly and hrlpful

Great breakfast friendly and efficient staff