The front desk customer service agents were very pleasant, friendly and helpful. Room were very clean and no smoking smell. Things that I needed for my room were fulfilled immediately after I requested. It was a great stay. I’d definitely recommend this hotel to anyone who wants to be closer to the Vatican. Thank you for a wonderful experience.

Good hotel but at peak times can be very pricey due to demand. Seems to be a popular group tourist hotel with bus loads arriving at times. I’ve stayed here 6 or 7 times so it must be good

Clean room

I have stayed at this hotel 5 or 6 times. That alone should be proof of its appeal. Great breakfast, rooms comfortable and helpful staff

The staffs are Italian and very little compassion to your concerns. They don’t care about you. All they care about hotel policies and no flexibility. So if you have a problem don’t rely on the staffs, typical Italian culture and attitude.

Good amenities close by, pharmacy, fashion and food as well as bus links. But the skip bins constantly overflowing and rubbish all over the car park.

Good hotel, clean and friendly

Nice hotel just not easiest to get too from city centre and football stadium

Good experience

Staff at Reception were rude from the time we arrived and during our stay. I also politely asked if i could have a lare checkout, the Receptionist turned to the lady in charge who took a look at m and said NO abruptly with no explanation. I noticed the politeness and smiles to Italuan speaking people that were checking in at the same time. We had no welcome, no smile, no explanation about the hotel, nothing about the facilities. We were just given keys to our room and done.thry did speak English by the way, they just chose not to communicate. I felt very uncomfortable at this hotel. Will NOT be recommending. The bar staff were nice. This hotel was about 20 - 25 minutes away from the centre but we didnt mind travelling on bus to get to places. Public transport was very cheap. Not much to do around the hotel though.

The room we stayed when we draw the curtain you could be seen from properties that are overlooking the room, the rubbish bins are right in front of the hotel.

Exactly what was required of short trips

It was not close to attractions, but bus & metro near. Quiet & places around hotel to eat. Bed good, staff friendly. Breakfast not included, but good coffee and pastry bar 200 ft.

Great Place to stay

Nice affordable hotel

This hotel has a great location, walking distance to restaurants, stores and grocery stores. The taxi stand is also nearby and they are always ready to take you anywhere.

Phone and AC and TV didn’t work

The cleaning staff were great. However had numerous problem getting the front desk staff to put us in the room we had requested several times by email and in person. Also, the hotel on its Message Board states that if you stay 15 days or longer you would get a "Surprise"???? So I asked two (2) front desk managers about it and showed them where it was written and both said they knew nothing about even after I showed them in the elevator where it was written!!!! Over the years we have stayed there every-time we visit my wife's sister who lives about 300 meters from the hotel. Stayed 30 June - 7 July 22, 11 - 20 July 22.

Property was adequate. They advertise that there is parking for a fee, but when we got there we were told it was full and we'd have to park on the street if we could find some. If you've ever been to Rome, you'll know this is easier said than done. Breakfast was wonderful. Staff had no patience for questions. Otherwise it was an okay place to stay.

Room too small