The staff were bery hospitable and friendly. Clean rooms with all amenities available.

Terrible and misleading reception staff. Go out of their way to be unhelpful to hotel guests.

Very incompetent staff. Tried overcharging me by claiming I needed to pay the third party commission fees on top of my existing booking costs- then back pedalled when I got hotels.com involved.

Yes

Initially room provided had construction work with scaffolding- no notice of this from receip Reception tried to over charge me a nd were rude and unhelpful when I tried to extend my stay.

Room is clean and staff courteous. Disappointed there was not a shower cap in bathroom

Room had no amenities when checking in. Incompetent reception staff who mislead customers

It’s always nice stay

Really had most royal stay I could have imagined. Would love to visit again. Great property with wonderful staff and facilities. Variety of restaurants is spell binding

Wonderful property in middle of Kolkata. Staff, room , dining opportunities excellent. Only negative is that there is nothing much within walking distance and is below elevated highway.

Clean, quiet , very courteous staff, numerous facilities and a number of restaurants and bars to choose from!

STAY WAS GOOD, HOWEVER, THE CHECKOUT EXPERIENCE WAS UNPLEASANT.

G

Excellent service

The stay was amazing with very high quality food. Very well maintained and room service was beyond epectations

Y

Excellent service and beautiful property!

Good accommodations and value for Kolkata standards. I will not hesitate to stay here next time I visit Kolkata. Staff are very good and attentive. Excellent service as expected for this type of hotel.

Excellent service, courteous staff

Tranquil and very tastefully designed around a lotus pond. A quiet oasis in the city that evokes a local ethos.