Traveler Reviews Holiday Inn Express LUDLOW - CHICOPEE AREA by IHG, an IHG Hotel
Number of reviews per page
20
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40
Top reviews
Chris
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The entrance to the hotel was a bit confusing. It shared an entrance with Taco Bell. And the front entrance was under construction so it was hard to tell that was the hotel.
Cheryl
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Just an overnight stay. This hotel is my go to place to stay when I’m in town visiting family and friends
Steven
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Liked the updated room & bathroom! Friendly staff. Good breakfasts
Cynthia
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Good value for the price.
Robert
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Che k in clerk was exceptional. Friendly, professional, kind.
Nicole
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The carpet looks dirty. It is old and throughout the property. It was an ok for a one night stay.
Howard
Business
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great staff. Fantastic property. Really enjoyed my stay there.
David
Leisure Family
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
fixing up the place
Nicole
Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The entire staff was very nice and helpful when needed.
Alan Robert
Leisure Family
4.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
February, I reserved a King Suite and was charged for the price of a King Suite. When we arrived, we were told they had no suites and the only room available was a double queen room. I asked for a refund and was refunded all but $989 for a three-night stay in a room listed at $120 a night with taxes. In trying to solve this I am getting directed back to hotel and hotel directs me back to Expedia. What good is an Expedia reservation if this is how we are treated. I can't even get an itemized bill for charges. I will never stay at this hotel again. I am so disappointed with Expedia.
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Anita
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
It was very good , have stayed here several
Times, always good, friendly staff,, my " go to place"
Teresa
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
I didn’t like that the toilet is so low to the floor. Needs to be replaced with a new comfort height toilet. Also, the desk chair will not go up and is also very low. Otherwise all seems great.
CINDY
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
First night here but pleasant check in and nice room
Rosie
Friends and Family
6.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Facility was very old and not updated
Sherri
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Super easy check in. Nice clean and quiet room.
Keith
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
It was great
PATRICK
Leisure Family
6.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Wasn’t notified that there was construction going on at the hotel until arrival. Also the attendant at breakfast made us feel very uncomfortable and seemed more of a breakfast “guard” than a service attendant. We felt like we couldn’t eat what we wanted in fear of repercussions with the constant looks as we went through the line.
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ximena
Business
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The staff was friendly and helpful.
Kurt
6.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Renovations being done. On 3rd floor - we stayed on 2nd floor. Saturday morning
Woken up at 7 am by work being done directly above us. I called front desk to complain and they said next room already called and they went up to yell at the workers who started 2 hours early - Work schedules at 9 am - not 7 am!
If it was 9 am there wouldn’t have been a problem.
The room was clean, bed uncomfortable (king suite) and room would benefit from renovations. The highway was a bit loud, it was on the side we stayed.
The manager reached out to me and did nothing about our stay. This is not what i expected.
Would NOT stay here due to this and being woken up so early. You pay to stay somewhere and it should be quiet and comfortable. There’s enough hotels within 15-30 minutes to stay nearby.
Very disappointed in this stay. I have stayed here a few times in the past and had no issues.
Not to mention we were here for a funeral - just 2 weeks before for another funeral and stayed in Holyoke that stay
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