Overall Ratings & Reviews Decameron San Luis - All Inclusive

Hotel in bad condition....roof and surroundings with lack of maintenance.. truly important when this kind of properties are near to the sea.

Well you can only get food when your room is available and when you complain they are indifferent. The management is terrible especially maia fernanda at customer service she has no idea how to deal with customers. Also the food is very misleading they will say fruit in a puff pastry and it has ham, also the alfredo which doesbt have ham come full of it. And when you say somethinf they dismiss you. I have fixtures and video of the mistreatment vut im only allowed 400 characters

Terrible location

Pros: Great Food nice pools Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.

not worth it.

Well kept up property. We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.

they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation

Muy buena atención , bien la Comida , esperamos regresar

Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!

Good place for a family or those who like cruise ship type vacations with all the food you can eat, etc. Construction on street keeps beach from being more enjoyable, temporary problem. Rooms are standard, no frills.

Booked for 4 nights, only stayed for 1. Checked quickly as possible and returned to Cartagena

The beach was nice, however, erosion has played its part, there isn't almost any sand left on San Luis. This scene happens around other parts of the island also. In that sense, if you are looking for a white sand beach, look elsewhere.

It was what I expected

Ended up going to another hotel. This place sucks. Bad neighborhood and the beach near is the worst

Overall, our family visit (with a 2.5 year old child) was enjoyable. Let us state upfront, we would not recommend the facility based on the HORRIBLE internet service (slow, unreliable, requires new username/password each 24-hours, and only available in one small lobby location). But, if the internet access was different we would recommend and even consider returning. Now, we will continue with describing the rest of our visit which was relaxing. This facility has welcoming and friendly staff, good but not outstanding food, clean but small rooms, nice beach with clear water, and nice pools. We visited the beach in the morning and the pools in the afternoon. The beach is public with small with some beach chairs, clear calm water and clean white sand. Our daughter enjoyed playing in the sand and trying to catch the small fish in the clear water. The pools were clean and the water temperature was refreshing. The small pool-side bar served tasty tropical drinks. The food at breakfast was very good and lunch was much better than dinner; while the food quality varied from very good on some days to good on other days. The omelet breakfast service and the made to taste pasta at lunch were the best. All the fruit was fresh and tasty. Although the facility offers entertainment, we choose not to partake in the evening activities but enjoyed the beach activities. This facility is an excellent place for a family with small children and parents not needing to access to reliable internet.

This hotel is old and run down. For the price the rooms are to small. The food is generic and the overall stay was not very good. You have no beach to speak of

I went to this hotel 5 years ago and fine for a cheap beach break, going back after 5 years and nothing has changed ! but the world has moved on and so this is now a bit below standard. The entertainment staff are excellent though

The place lacks the basic features that you will surely find in any other hotel. Being supposedly all-inclusive hotel, I got this: 1 No potable water on the room 2 No wireless internet on the room. If you need to connect, WIFI is available in a limited area at an extra charge 3 The key for the Safe-deposit box in the room has extra charge 4 Swimming pools were most of the time on maintenance. You cannot swim after six 5 There is only one restaurant that does not need reservation 6 Have your breakfast and meal early, because drinks get finished 7 No flat screen. You get a 15-year-old relic TV with a terrible image quality 8 The shower dirty and full of hairs 9 No fitness center 10 No Hot tub Besides the poor infrastructure and hygiene, the terrible customer service is their greatest weakness: 1 Bad-humored personnel during check-in 2 They don’t answer the phone at the reception 3 They refused to provide us with a second key to the room for my other friend 4 Tourist information has no clue about the activities you can do on the island 5 No transportation offered at all 1 I have never seen such an irresponsible scuba diving school in a hotel. First 2 dives were rescheduled 1 minute before the confirmed hour even when I waked up early. Scuba equipment was too big for my size and one of the o-rings failed when I was testing the regulator. No wet suit offered and I froze while diving. Last dive, the dive master did not show up. Don’t trust your life to them.

You will not find 5* quality in San Andres, but hotel is not that bad, it is just average. The AC in our first room didn't work well at all. The front desk staff is of very little help for anything, and is not concerned at all with resolving a problem in a timely manner. So after being told to stay in that room and wait till they could find something open.... I just walked around our building and had the maid let me into various rooms that were available to check the AC, then told the front desk staff which room I found and wanted to switch to.... problem solved. Our maid was so nice and accommodating, working around our schedule to clean our room and not bother us, and she was 10x the help of the front desk staff for advice on things and places to do on the island, so I tipped her very well. The girl at the travel agency was helpful also. The hotel front desk staff, in my opinion were useless, and unresponsive. San Andres is definitely a step or two below all other beach destinations I've been to in Mexico, Dominican Republic, Jamaica, as far as accommadations, amenities and infrastructure.... and really overpriced for what you get. But it is cool to see at least once, and it is easy for my Colombian girlfriend to travel there w/o a visa since it is a Colombian territory. Spanish is a must in San Andres. I speak enough to get around just fine. You might be able to get by with only English, but you'd be missing a lot. All tours, excursions and shows are in Spanish.

We could not be in confort because the aircondition was not working properly the room was to hot, they provide us with a electric fan but it was to noise, the rest of the service was adequate.