Arrival was like stepping into an episode of Fawlty Towers. Receptionist fine but he was pretty much only staff member visible

We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service available for drinks from the bar. This felt like a missed opportunity, especially given how spectacular the setting is.

Amazing views over Poole! We ate dinner at the hotel as we wanted to enjoy the view. Breakfast was busy which is to be expected as I think all room rates include breakfast- they had to pause taking orders for 5/10 mins as the chef had too many orders . It would be a good idea to ask guests to book a time for breakfast in order to avoid a sudden influx at one time. Lots of stuff ran out and staff members seemed stressed. The rooms very very nice with great jet bath. Air con worked well. As it's an old hotel the floor boards above us were a bit noisy and walls were thin. But the king size bed was very comfy. Would definitely return. Dinner was lovely and the waiter was great. It would have been nice to have the option to dine outside but apparently there weren't enough staff. Great location for the beach.

This is an incredible place to stay especially when the sun is shining

We only stayed for one night, but it was a great hotel. Everything was clean and in a good state of repair. The room was huge and had everything we needed, e.g. coffee machine, iron, TV, etc. Breakfast was pretty good, I liked the combination of ordering your main dish but being able to help yourself to cereal, fruit, pastries, drinks, etc. I had eggs royale and it was good. The only reason I can't give 5 stars is all parts of the hotel other than where we had breakfast are quite dated - nothing is damaged or looking worn out at all, it's just the style of everything. I imagine it looked incredible about 20-30 years ago.

Had the best meal I've had in a long time, the service was not great i had to go and get my own drink, and then got delayed and overcharged at the bar. When I returned my starter was already there. But the food and the view were amazing. Although the view was great you noticed that the window seal had a crack about 3 foot long and some of the front edge was not painted. So for a room at the price we were paying this should have been sorted. Breakfast was good but disjointed you had to do your own toast and drinks. I did not understand why you would serve just a half a mushroom? and I could have eaten another sausage, but it was very nice.

Not really 4 star by its standards. If not for the amazing view this hotel could not command the prices that it does. restaurant menu very limited, staff in restaurant do not attend very promptly to tyhe tables. Decor is tired, room OK but bathroom poor.

When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)

Downstairs area very inviting,staff pleasent, Bedroom cleanbut sorry to say carpet had stains on it and looked grubby , breakfast was excellent.but overall good.

Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location

Lovely receptionist breakfast was expensive for what was given and the guy taking orders was rude! Room needs upgrading scratches on table musky smell.And what part of my room was nautical themed I will never know!

Friendly welcome. Comfortable stay. Lovely breakfast. Thank you.

Room was clean, bed comfortable, duvet a little thin. Water jets in bath needed a really good scrub…put me off taking a bath. Particular staff member in restaurant rather brusk. Walking away while we were still giving order….not exactly welcoming or skilled at dealing with guests. Breakfast quality and choice excellent. All other staff excellent. 3 stars to reflect comments above and price point.

Bar staff were excellent loved the Italian style Negroni.

Room was very clean and was cleaned during my 2 night stay. Staff were friendly and courteous at all times.

Room was clean bed comfortable and the staff were excellent nothing too much trouble- breakfast plentiful and evening menu great especially the seafood

Yes room was spotless and the Staff very friendly

Great staff

Excellent enjoyable especially with our small dog.

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!