When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)

Downstairs area very inviting,staff pleasent, Bedroom cleanbut sorry to say carpet had stains on it and looked grubby , breakfast was excellent.but overall good.

Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location

Lovely receptionist breakfast was expensive for what was given and the guy taking orders was rude! Room needs upgrading scratches on table musky smell.And what part of my room was nautical themed I will never know!

Friendly welcome. Comfortable stay. Lovely breakfast. Thank you.

Room was clean, bed comfortable, duvet a little thin. Water jets in bath needed a really good scrub…put me off taking a bath. Particular staff member in restaurant rather brusk. Walking away while we were still giving order….not exactly welcoming or skilled at dealing with guests. Breakfast quality and choice excellent. All other staff excellent. 3 stars to reflect comments above and price point.

Bar staff were excellent loved the Italian style Negroni.

Room was very clean and was cleaned during my 2 night stay. Staff were friendly and courteous at all times.

Room was clean bed comfortable and the staff were excellent nothing too much trouble- breakfast plentiful and evening menu great especially the seafood

Yes room was spotless and the Staff very friendly

Great staff

Excellent enjoyable especially with our small dog.

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

The receptionist upon arrival was lovely and our room was amazing, staff had even kindly created towel swans and scattered red rose petals on the bed for us as we recently got engaged. We loved the view and enjoyed a cream tea before going out in the evening.

Lovely staff at this beautiful hotel. Amazing views. Excellent breakfast too.

Really nice stay. Room very comfortable, great view, lovely bathroom with spa bath, healthy breakfast. We weren't impressed by the dinner menu on offer so went elsewhere. The hotel has fab views but I found it to be a bit drafty in the restaurant and lounge areas

Clean

Nc

Lovely friendly atmosphere, the staff were very cheerful and helpful. Room spacious and view heavenly