Overall Ratings & Reviews Hampton Inn & Suites Dallas-DFW ARPT W-SH 183 Hurst

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Great place to stay. Pool 24 hr access was the highlight and the bteakfast was really good too.

The air co diction went out in the room and we had to ask several times before someone went to look at it. They had to replace it and spilt water and nasty stuff all over the carpet in the room and left it like that. The bathtub felt like it was going to fall out from under us and it was so slippery, my daughter fell and hit her head and cut her foot.

We have family in the area, so we always stay here. Happy overall.

Super convenient to my activities. Excellent staff and comfortable beds!

Very nice and clean! Good location!

Very nice workers from General manager(michael bird) to cleaning ladies...very clean and well lid...we loved the indoor pool and eating places just a couple blocks away..

Pleasant stay

Great hotel with friendly staff and clean rooms. The beds were comfortable and liked the pull out sofa bed!

Would come back

The room was very spacious and having a shower vs a tub was wonderful.

Cool

Super nice person at the front desk

The room was clean but kids were running up and down the halls all night long.

Great staff and food

Parking is insuficient and staff was very rude and not helpful about any solutions.

Clean, safe, courteous staff

Overall, the property was nice and seemed to be well maintained. Breakfast was average but was kept well stocked. I did not utilize the cleaning staff but they seemed hard at it when I passed them in the hallways. The first room I was assigned, the AC was louder than the TV volume and the black out shade would not close all the way so they kindly moved me to the room next door. Everything in this room was fine except it had a little smell of mildew which I just dealt with the 4 days I was there. Not a big deal. Biggest reason for not giving a full 5 stars was that they desk staff were not the most attentive. They were always on their phones and not paying much attention the the hotel guests. One even stayed on facetime with someone while checking me in. Another had a friend sleeping on a couch in the lobby (with their own pillow and blanket) for the whole hour I sat down there and ate dinner. I understand that good help is hard to find but other hotels are managing to find good help. I'm sure this one maybe needs to up its management skills and raise the bar for its staff.

This was a great hotel, quiet and comfortable. No complaints.

It was my first time, so entering the room and seeing your name on the television was really cool. The room was clean and spacious, I will definitely be staying again.