I did not want to leave

Food was great and varied,, house keeping staff were brilliant especially Isobel silva Pools were clean but cold Staff at reception were brilliant The only down side I could find was the beds were too hard and very worn, and could do with replacing. Overall a great place to stay but be aware on-site parking is 10 euros a day and the room safe is 19 euros a week ???? But if you want a good clean and well staffed hotel Look no further.

The staff were by far some of the friendliest people we've ever met! They were extremely accommodating and made our stay feel seamless from start to finish. Thank you for giving us the best Madeiran experience! We will be back!

We loved staying at this hotel! Staff was friendly, room was really nice and clean. I would definitely stay here again.

All good except I had to pay for a room safe

The room was clean, the view beautiful and the staff friendly ! Food was not incredible, but the buffet was varied, different every night and you could always find something!

We had a wonderful time here and can’t wait to go back! We spent 5 days here as part of our honeymoon and loved it. We spent our mornings out on tours and the hotel packed lunches for us to take with, and our afternoon by the pool sipping sangria. Can’t go wrong with that! It’s a very small resort but it made it that much better - laid back, quiet, good selection of food options for me that were gluten free, and friendly staff

Ocean view is amazing, lots todo and tour around. Sunset was beautiful. Overall amazing stay!

Unfortunately, we had issues during our stay in this hotel. 1st day we had cockroaches in the bathroom and the bedroom. The guy in the front desk was very helpful, he transfered us to another room. Then, they said that room was booked and they moved us to another room on the next day. We moved to that other room. However, we had cockroaches too. And, then we saw a Geckos on the curtain of the bedroom. The hotel is beautiful and the stuff are very friendly and welcoming and the entertainment team were great but such a hotel should be very clean specially inside the rooms. Cockroaches and Geckos can't be inside the bedrooms. That is too bad.

Staff good and welcoming

The ocean was visible from our room and the area was lovely!! Completely recommend it!!

Very friendly staff, excellent room with great beach view. It was also very clean. Nice kid's pool if you have childreen. I would book again for sure.

GREAT

The front facing staff were, with one exception, very friendly and helpful. We had adjoining rooms and in both of the bathrooms the paint was peeling off in parts, the shower pressure could have been better as could the quality of towels. The bedroom areas were both nice after benefitting from some upgrading work, although the house keeping could improve. The supply of food was very generous but a little repetitive, one of the a la carte choices was first class, and for us, the drinks were good. On the whole, we had a very relaxing stay which I would rate as average, nothing awful but nothing amazing either. There is obviously a programme of improvements underway with the property and once completed this will enhance the overall experience of guests.

This property was beautiful and the food was amazing. The staff were very friendly and there were activities scheduled daily to keep the resort guests engaged and having fun.

An average 3 star hotel even though they like to think they are more. I expected more from a Savoy hotel. Staff was very miserable and acted like they hated working there. The food was mediocre. So was the entertainment. Overpriced for what it offers

Reception staff were very friendly and helpful. We had a problem with the third single childs bed and they went out of their way to help sort this out for us. Even got a brand new single mattress! The resort entertainers were enthusiastic and always smiling. Would definitely recommend to families as all is made easy for you.

The speciality restaurant was great and staff very helpful

Needs an update, especially the bathroom tiles.

The hotel staff was very friendly and accommodating. Food was pretty good (didn't like the themed night buffets, like mexican food served in Portugal). Also the Reservation restaurant is nice, but their menu as inclusive food, and anything outside of that you have to pay (didn't like that we were not notified of this beforehand). Rooms were nice and AC works very well ! Although the beds were super hard ( I weight 248 lbs and could feel the bed springs in my hips and torso side). All in all, i give it 4 out 5 stars !