Room key cards are a pain. Pretty well had to have it reprogrammed every day. Hit & miss whether you had hot water or not. Face cloths are like gold there I think. Had to ask for them every day. Staff is great, but no doubt about it some people are treated better than others. Guess it depends on how much you tip.

Room was not the room we were suppose to get. We had booked King room.with balcony, we got Queen room with balcony staring at brick wall no view. No air conditioning for 3 days, all clothes, sheets, towels were wet. Nothing would dry after that, couldnt sleep. Always told 2 hours it would be fixed. Front staff ignored you if you complained. Had to beg for bottled water, only 2 per room per day. Serving staff were wonderful only reason we enjoyed ourselves. Would never recommend

Very clean, our ocean front suite was a great size. The staff were incredible. The food was good, even our 6 year old was able to find favorites at each meal. Older resort needing a refresh yes, but it was a fabulous stay and we would certainlynrecommend thisbresort for families. The kids clud was great. Our kido loved it and Africa, the lady who ran it was amazing.

Everything was great

hotel lacked consistency in its service, food and premises. Great location and plenty of lounge chairs/palapas/Balinese beds. Some staff seemed to enjoy their work, others not so much. Food was hit and miss- some meals good, others were overcooked and hardened/eggshells in scambled eggs, was not served drinks at two suppers. Snack bar food was cold and overdone midaft. Birds having a feast with meal plates not collected promptly. Was our second and probably last time there when compared to other choices.

The outside grounds and pool with ocean views were awesome! The staff were attentive and aimed to please. This is an older resort with visible flaws, it needs an update but most everything that counts was in good order.

Rooms were great for the price. It is a small resort which many Mexicans also attend so the staff dont all speak English very well which can be diffucult at times. The restaurants arent open all the time so you have to plan. Food isnt great but it was ok. The pools were amazing for kids especially young ones. For a cheap all inclusive I would highly recommend it. If you want a luxury stay, not the place for you.

Hotel is very dated, could use improvements to most of the facilities (other than the kids pools which were great), but it was tolerable for our families, each with kids under 6. Little noisy now due to construction on one side. Breakfast is good, but need more kid-friendly food options the rest of the day. Big props for Rafael, the manager who was very helpful & accomodating when needed, and Ernesto (best bartender/waiter) onsite!

Clean and well kept property. Food was sub par and tge a la carte restaurant options were a joke and thats being nice. Great pool and beach access. Kids club did not exist even after strong promotuon of this option on the hotel website. Bar options were poor and many of the bartending staff were trained to actually serve drinks. Would not stay again.

We had a good overall stay at this hotel. The staff was truly wonderful—friendly, helpful, and always willing to assist, which made a big difference in our experience. While the rooms could use some improvements, everything was comfortable enough and we enjoyed our time here. Thank you to the great staff for making our stay pleasant.

i did not have a balcony. room was always clean and quiet despite construction next door.

The room could be better but we could rest. Outside was so noisy because someone else is building close to my room.

Front desk management is very poor we should have been warned about construction next door

We really loved the activity around the pool and the slide for the kids. If you are wanting

The

Rooms are old and rough. Resort is run down and needs updating. No hot water at certain times of the day. Birds are aggressive. Food was extremely disappointing.

Staff was rude, they over charge for everything. Even to inflate a floaty. It is impossible to get dinner reservations at any restaurants. The only one available is their buffet but it’s not worth it. All there is to eat is a bunch of salads and veggies. Food has no flavor at all. Morning breakfast was alright since it’s really hard to mess up breakfast. Over all experience I would never go again.

Very friendly environment for all ages, all staff were amazing.

The gardens were prestine. The views were amazing. The staff were incredibly helpful. The rooms definitely need an upgrade but they did keep them clean.

The food was terrible, anything that was supposed to be hot was usually cold. You couldn’t go eat whenever since the buffet was only open certain hours. The bars werent even open at the same time. There was no staff and no service around the pool. Activities at the kids club didn’t exist. There was rarely even an employee at the kids club. The à la carte was terrible, food was cold. They moved the location of the à la carte and didn’t tell anyone, we had to wonder around looking for it. When we checked out, they wanted to charge another $400+ pesos just to sit by the pool until we had to leave for the airport. The rooms were old and my toilet barely flushed. I had to add water to the back of the toilet bowl to flush. I booked 2 queen beds and only got one king. There is no evening life, everything stops at 9 pm and the disco at 11 was terrible. I would never stay here again.