Staff at the reception counter was excellent.She even came to our room to fix the air conditioner as it wasn’t working. She’s very helpful & welcoming. The hotel is quite old & lacking some of the essentials such as full length mirror, lack of hooks in the shower area to hang towel, counter area in the bathroom is not enough for ladies’s toiletries. Another negative is the coffee maker is placed on a small side table- quite low even for a 5ft, 2in tall person