Excellent staff - intermittent WiFi and one of the lifts broken all week

The staff were friendly and very helpful. Unfortunately, due to an issue with the booking, I did not receive the half-board option. I suspect this may have been related to Hotels.com rather than the hotel itself. The hotel amenities were good and the food was really enjoyable. We requested a quiet room and the hotel accommodated this, although the area can be quite busy at night so some noise was unavoidable. The location was very convenient, though walking around the area in the evenings sometimes felt a bit uncomfortable. There was also a locker in the room available for an extra fee. I had an issue with my luggage lock and the hotel staff helped resolve it, which I really appreciated. The evening shows were also a nice touch and added to the overall experience. Overall it is a comfortable hotel in a convenient location.

Clean room. Staff friendly. Good system you can book to your room. Nice grand lobby, good functions arcade rooms, children rooms. Few pools, park.

Clean, excellent staff.

Ice hotel, pleasant staff and I appreciated the receptionist aocating

Fabulous clean room, maybe offer more selection of teas. Friendly staff especially reception. Lovely clean pool area and everything easily accessible

Room was very run down, balcony was very small. Food was edible but most of the hot food was cold. Gym in the spa was very old equipment, poor hygiene and not cleaned very often. Felt like I was totally ripped off staying here.

Food very good

The property and room is very clean, well kept / managed. I recommend

A warm welcome, into a very inviting and classy Christmas decorated reception! Swift and easy check- in. The room was spacious and spotless with one of the best showers I’ve ever had !

Second stay at Alexandre Gala and the services provided met expectations, making for a smooth and enjoyable stay. The food was good and well-prepared. The room was clean and comfortable, which added to the overall positive atmosphere. The staff were helpful and attentive, ensuring all needs were met. I would definitely recommend this hotel!

Nice looking hotel inside and out. Good location. The spa is nice and massages good value. Natalia on reception is lovely, a real credit to your team. The food was nice and a great variety. Unfortunately let down by a few points - the dining hall is chaos. Poorly laid out. Often hard to find a cleared/clean table. Hard to get staffs attention for a drink in the dining hall. No irons are available for guests - we were told to use the laundry (fee). Found it unusual that the exact same drinks are served so differently for all inclusive / non all inclusive guests. For example, the exact same cocktails are served in nice glasses and with fruit decorations etc to paid guests but to all inclusive guests come in small basic glasses with no fruit etc. Another example, soft drinks are served in pint glasses with lemons for paying guests but plastic cups for all inclusive guests. It feels like all inclusive guests are penalised for some reason. Evening / bar snacks are almost non existent so fill up on dinner! Overall however - decent value for money.

Rooms needs refurbish

Lovley hotel spotless food lovley excellent location will definatley return

Clean lovely large room, staff were excellent very friendly and helpful. Would definitely stay in this beautiful hotel again.

The flat was very nicely situated in the old town with the ability to get to all the sites and the many restaurants & bars. The flat its self was situated in the 7th floor of a 1950”s building with a very old fashion 2 person lift that did not work very well and at times not at all. The walk up 7 flights of stairs was very tiring after walking all day. The water pressure and hot water to the shower was again very hit & miss. The beds were comfortable, 3 doubles and 1 single room. Contact with the owner was very poor so our questions went unanswered.

Place was clean it just wasnt for me. Good enough to rest your head. Service in the dining room was awful staff arguing with each other and felt like a bad canteen took ages to get drinks served and at times weren’t offered any at all. Good choice of food but felt like cattle being served with noisy servers slopping all the leftovers into tubs in front of you as you were eating.

Everything was good

Hotel very well Maintained great room and very comfortable bed. Great location lots of bars and restaurants and shopping near by

Cant complain about anything, we asked for a room upgrade on booking and to our surprise they had done so, even with a bottle of bubbly. The hotel is very clean, the staff are friendly and the rooms are comfy and large. Would stay again.