Excellent resort with beautiful ocean views, friendly staff, delicious food, and a relaxing atmosphere. Everything was well organized, and I truly enjoyed my stay. Highly recommended!

Evening social gathering places made you feel like you were not truly welcomed. Even with the World Cup in full swing, it was very difficult to catch even one game that wasn’t Mexico. Staff claimed that they didn’t have the rights to show any of the games, needless to say it was not a fun atmosphere during the evening hours.

This place was absolutely horrible. From the time we got there till the time we left and even after. It was a large group of 15 of us and we requested rooms together but they gave us rooms all across the whole building making everything very difficult. They didn’t even give us the room we paid for they gave us an alternative and every time we all order a large amount, the staff minds and it shows in their attitude. The lobby is completely garbage and has nothing. This is by far the worst experience we had in Cancun and we are never returning here. We stayed for 5 days and for 2 days there was no water in the property. Mind you this is a “ 5 star” property. We all hung out one day in one of our rooms and tried ordering food to one room so we can eat together and they didn’t allow that. They broke up our party and told us to order from seperate rooms. After we checked out, they sent us a bill of $500 and I still do not know what that is for. It was all in Spanish but when I translated it, it wrote that we owe for “food and beverage packages and stay packages” what is this? We paid an All inclusive and was not supposed to be charged anything additional. I DO NOT RECOMMEND LIVE AQUA FOR ANYONE. That is why there is barely any guests in that hotel and is so quite.

Well it says all inclusive but there’s always a catch. Not all of the things are included like for sunbath we need to pay for the umbrellas and seat(very less free spaces available). And with the restaurants food was good but mexican food was good other things were 5/10. And for the drinks they put very very less alcohol which we always have to say to get the extra.

Great food. Great service. Lots of things to do or not do, all up to you. Would recommend to friends and family.

Food was top tier. Drinks were incredible. Staff was extremely attentive. Will definitely come back!

The staff and hotel were so nice and accommodating. It was a beautiful hotel and the restaurants were amazing. The only thing I wish was better was the AC in hotel room. It was not great and we had to ask for a fan. Being from Texas and not having AC is not good. Other than that we had a blast and loved it.

Overall great resort, five star to everything but the food. I’d give the food two or three star. Maybe I’m a food snob and it’s kind of expected it’s never that great at resorts? What stood out about the food not being great is the dinners, all meats were always overcooked and veggies undercooked. Everything tasted like it was managed to be as economically efficient for the resort as possible. I guess I expected more from Live Aqua in that aspect.

Excellent place to spend your vacation. Highly recommended!!!!

Mi primer viaje a este hermoso hotel que ya tiene 20 años. Te va a encantar las vistas, el servicio,la comida y lo tranquilo que es. Si vienes a buscar un descanso sin que nadie te moleste este es el lugar ideal . Pero si te quieres divertirte, bailar etc no es para ti. Te sentirás muy bien por las atenciones del personal y por la comida, los masajes son caros . 180 por un masaje pero vale la pena te dejarán nuevo.

Top-notch resort

Beautiful resort, will definitely return.

Best customer service ever.

Every thing was great

Everything OK

I just would have enjoyed there being more events planned in the evening. Overall it was a nice place.

Have been to this resort over 4 times and the quality has gone down. Especially the restaurants choices and food quality. I feel the vibe is gone unfortunately.

Stayed beginning of June for 4 nights. Wonderful resort. I have stayed at 6 other "brand" resorts in the Cancun area in the recent years and this was my first time at Live Aqua. If you are looking for luxury with a calm, relaxing atmosphere - this is the place. The pools and cabanas are wonderful, excellent beach (minus the seaweed, not their fault). So many little surprises we stumbled onto just walking around and exploring the pool area. They had the BEST food I've ever had at a resort! The evening dining experience was top tier. (Ask for Caesar at the restaurants, he was so fabulous with recommendations off the menu and will completely take care of you!) Not a party resort at all; just for peaceful and relaxing. Highly recommend this resort to anyone.

The room was amazing to start off, always had great staff that checked consistently on housekeeping needs. The staff was on another level, they were so polite and would remember you from day to day as you were not just another person to them. The view was incredible, and it didn’t really matter where you were on the resort. Lastly the best thing of all time, the pool. It was hard to even want to go to the beach because the pools plural had so much to offer that were amazing

Had to change rooms several times, first smelled horribly like mold, and next 2 the air conditioning didn’t work for the entire stay and multiple guests had the same issue after talking to some. They sent some supposed maintenance staff, but they had no idea how to fix anything. Staff was nice, but the butler manager and in general all mangers including main general manager and restaurant mangers were the worst, useless individuals and could care less about any complaints. People were so mad about things one gentleman was yelling at a manger because of their incompetence. We stayed at live aqua in the DR and didn’t really have any of these issues. Food was good and activities were fun, but seaweed they did the bare minimum to clean up. Beach was pretty much unusable unless you just want to lay on the beach. Don’t stay here there’s better places to stay in Cancun.