Remodeled room was awesome & spacious!

Estoy llegando al hotel y me dicen que no es ya quinta real, que ahora casa mayor hotel hacienda Saltillo. Y que como mi reservación es el quinta real que no tienen mi reserva. Que hago

gracias

Restaurant Breakfast Lunch

Shower water was warm but not hot enough but other than that hotel was nice and staff was friendly and amazing 10/10

Excellent

The hotel is a beautiful property and a charming atmosphere, but unfortunately, my experience fell short, particularly with basic guest services and communication. One day, the water was out from 9am until 5:30pm. I couldn’t shower after the gym, the toilets wouldn’t flush, and the hotel provided no accomodations for anything, not even bottled water was provided. Staff kept saying it would be fixed “in one hour," every time i called but it wasn’t. I had to fill bottles at the pool just to wash my hands. Another day, I asked for a room service menu since the QR code in my room didn’t work. I called twice over 1.5 hours and never received it, so I left the hotel to eat elsewhere. When it rained, a large puddle remained in the hallway all day with no cleanup from staff. Housekeeping only replaced one towel after the first night, though they improved the rest of the stay. On my last night, I was told the water would be off from 11pm to 1am. I got up at 3am to prepare to leave the hotel at 5:30am for my flight, and there was still no water. No one answered at the front desk. It finally returned at 5am, and I had to rush a shower with water spraying out intermitently. The nightbefore leaving i noticed the minibar was restocked with items that were not there the entire stay. I advised the front desk to ensure i wouldnt be charged for something i didnt consume. Then upon check out at 530 am they still tried to charge me for the items but after explaining i was not charged.

I frequently book the Quinta Real

Good

El mejor hotel de quinta real

Excelente lugar, lo recomiendo bastante

.

Hotel was high class and nice!

Siempre nos ha gustado hospedarnos por el excelente servicio, nos gusta el ambiente!

Muy buenas instalaciones pero el servicio ha caído terriblemente de lo que era está cadena.

Wedding was at the same place, so very convenient!

Nice and clean

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Ostensibly attractive property with good front desk staff, but let down by: - Poor condition of the hotel - very poor breakfast service (supposed to start from 06:00, still not ready at 06:30) - rude breakfast staff I wouldn't stay again, nor would my colleagues

This hotel was absolutely stunning! I loved everything! The friendly workers, the spacious bathroom and bedroom. The jet tub was a hit with my daughter because she loves bubble baths. Safe neighborhood, beautiful gardens, everything was superb! The only downside is the amount of time it takes to get your security deposit back.