The property is beautiful, and the check-in was great. The room itself was lovely, with a lovely view. Unfortunately, the hotel centrally controls the room temperature and had switched to heat-only mode for the season. This made our room far too hot for a good night’s sleep. Even with the windows open, the temperature remained over 25 degrees Celsius at night. We spoke to the front desk multiple times over our two-day stay, and they promised to get back to us, but no one ever did. Despite the beautiful property, we felt the customer service at the hotel and restaurants was lacking.