Overall Ratings & Reviews Campanile Marne La Vallée - Torcy

Great rooms. Very clean and comfortable. The staff on reception were friendly and welcoming. Plenty of parking available too.

Lovely hotel and staff.

Poor service. We checked in at 10.30 pm and I asked what time the bar was open until and was told it was closed, they were still serving! In the morning, housekeeping entered the room at 9.00 am and we were still sleeping. I informed reception but they did not speak English, eventually someone came who spoke English and said it was my fault as I didn’t put the do not disturb sign in the door. They were not interested at all.

Great staff

At check in they struggled to find our booking. Not sure if this was hotels.com issue or their issue. No apology was given for the hassle at checkin considering it was already 10:30 pm. The room is quite small for the price. The bed was big enough though and the bathroom was good size. The bed linen was not washed properly with lots of stains on the duvet cover which put us off. The breakfast had very limited choice and no hit food. Although on the third day we did get some scrambled eggs we didn’t have those on the first 2 days. The staff didn’t seem friendly or courteous- may be they are not used to families staying there. Seems to be more of a corporate stay hotel. The hotel is close to the station but seems to be nothing around it much. The appearance of the hotel is also not that good.

When checking in he made me pay city tax but had to ask for recipt

Everything was fine at hotel.

Payed €7 on top for taxes again for 2 days and in the evening there is no parking.

Rooms like a hostel, restaurant and bar closed for part of our stay, shutters on windows like a prison cell, reception staff extremely rude, limited breakfast but close to Disney.

Location was ideal for travel to Disneyland and Paris. Close to train line and supermarket. Reception and bar area looks nice. Decoration in room requires modernising.

The property has a new lobby area which is modern. However, the rooms are not modern at all. They are comparable to an old Motel 6. There is a large desk in the lobby that has a USB plug which is handy, although security asked me to go back to my room when I was working at the desk in the evening. They said I couldn't be there for some reason. Very strange.

Staff is very nice, professional. Breakfast is good. The building, room are very old, bad condition, need a very good renovation.

Bedroom nr reception very noisy with door banging by steps, restaurant. Bed ok and staff good but rooms really dated and decor needs lots of attention

Dreadful rude bar staff Rude and unhelpful check in staff Menus for pizzas everywhere No pizzas Restaurant shut Bar menu unavailable No vegetarian options Could not have salad and chips even though these items existed as parts of other meals Minute flat pillows Breakfast is good but a bit slow to renew croissants etc

Useless unhelpful check in Rest as expected for budget hotel

not a great area. far from ammenities.

Disappointed with the hotel. Our room was awful. Part of problem was the location of the room. We were on back side of building below ground level near house cleaning and laundry. Was kinda creepy going back there at night time (had to exit back door of hotel to access from near back parking lot). And there was an ashtray station right outside our door for smokers - the last thing in the world we wanted was smokers hanging outside our door talking at night time. The other big issue was the smell in the room. Housecleaning went way overboard with some kind of deodorizer spray - I was hit by the chemical smell when walked into the room and wasn’t able to air it out. Maybe they were trying to cover some other foul smells in the room?? Hard to sleep. Other issue was loud neighbors but I guess that isn’t the hotels fault (other than thin walls). Staff was friendly and breakfast was good. Maybe we just had a particularly bad room?? I would highly recommend they ease up on the chemicals in the room. It can’t be good for anyone’s health to be breathing that stuff.

Calm atmosphere, phenomenal staffs all the way. Very helpful and friendly. All always smiling. Well trained staffs too. Hotel close to mall and Disneyland Paris. Close to train station that would take to Disneyland or Eiffel Tower. Delicious food all round. Cleaners always around to keep room clean and change towels. None reluctant to do anything yur! I had a wonderful time yur! Would consider going back there by God's grace though! Thumb up yur! Thanks to all the staffs I came in contact with and those I didn't yur! I believe they all got the same spirit as seen in most. Bless up yur!

HOTEL WAS GOOD. BUT ROOM WAS NOT SO GOOD. WHEN WE ARRIVED THE ROOM SMELLED OF CIGARETTES. WE THEN ASKED TO SWAP ROOMS AND THEY SAID WE COULD THE NEXT DAY AS HOTEL WAS FULL. THE NEXT DAY WE PACKED ALL OF OUR BAGS TO PUT INTO THE LUGGAGE STORE AND ON OUR RETURN FROM DISNEY LAND WE WENT TO GET OUR NEW ROOM AT RECEPTION AND THEY GAVE US THE SAME ROOM AND WHEN QUESTIONED TO SAY THAT IT ISTHE SAME ROOM THERE REPLY WAS IT HAD BEEN CLEANED. THE BED HAD BEEN MADE WITH THE SAME COVERS AND AIR FRESHNER SPRAYED. APART FROM THE ROOM THE REST OF OUR STAY WAS GREAT.

Clean and comfortable. Staff were a little bit unhelpful. Overall cheap and easy.