Pool good and well kept. Staff nice

All the amenities were great.

This hotel was a great location for us with walkable access to downtown Funchal (about 30 minute walk). Good restaurants nearby and downtown. Hotel is up on a hill (about 70 meters of considerable incline), so that was unexpected, but for us did not create an issue. Parking is limited at this property and we were not aware originally that you could reserve the parking ahead of time and for an additional fee (7 euro per day). The staff were very helpful however and offered off site parking to us nearby for the same fee. Again, not a problem for us, but may be an issue for some (150 meters away from the hotel). Rooms were standard (we did not have a balcony), but this is not a very new property, so there is no air conditioning in the rooms. Good breakfast with good options and fresh bread and buns everyday. The property also offers dinner options on site, but we chose to eat outside of the hotel. This was a good stay and we were thankful that when our flight got delayed we were able to stay at the hotel and our room for an additional night. The staff was helpful and even provided us with a kettle for our room (we did not bring our own as we came from Canada).

Good hotel and lot of things to do.

Very unhelpful and unpleasant front desk staff throughout our stay. Room was poorly equipped, safe was broken, sliding balcony doors did not close properly, no fridge or basic room amenities. Overall very disappointing stay. Only positives were the cleaning staff and the breakfast buffet staff (both of which could provide some training to the front desk and evening restaurant staff on customer service).

Not a 4 star hotel. Needs an upgrade worn and tired. Breakfast poor. Coffee terrible. orange juice not real. Room clean etc but worn out.

The staff were good, the room very clean, they were cleaning every day, the linen and towels have been changed,very clean. The breakfast was good . Thank you!

Horrible hotel. Unfortunately we had to stay here because our flights got canceled. Everything was absolutely disgusting the hotel rooms had bugs we had to switch rooms and the washrooms were gross. The breakfast was another matter everything was cold and oily there were bugs running across the serving tables. The bread offered was as hard as rock and even the coffee was bad. No point in paying extra for breakfast when this is how it is. Especially with bugs on the serving counters of the buffet. Please stay away this place is a health hazard.

We were not told of the steepness of the path leading to the hotel, which was difficult for my wife to negotiate. We were half board but we're not told drinks were not included with our evening meal, not even water. We also were not told whether we could bring our own drinks in, even if it was just water. The staff were not very helpful if you did not want to buy drinks and if I'd known that you could not have brought your own water to dinner I would not have booked this hotel. There was not an all inclusive option available when I booked this hotel so we should have been told that soft drinks would/would not be allowed at dinner Instead of being watched suspiciously by staff whilst eating our meal. I don't want lots of additional costs to my bill at the end of my stay and don't see why I should pay exorbitant prices for drinks when absolutely no alternative, not even water, is offered. As I said, the hotel should say brought in soft drinks are allowed at dinner or offer at least one free beverage per night, especially when a all inclusive option is not available at the hotel.

Property was close to restaurants and staff was very friendly. Only stayed here one night in between coastal towns.

Very nice

This hotel is in a great location and, has a good restaurant which offers a buffet breakfast with a great variety of things. The rooms are neat and tidy and the views from some of them are spectacular. I Would recommend for smaller groups, families and or solo travellers.

ATTENTION! Woke up one morning to use the washroom and there was an extremely massive coackroach i dont understand how it even got in if we are in the top floor. On the maps it says estrelicia is the bottom hotel and its not its the top one. You need to walk up a hill almost 100 meters to reach your hotel. The photos is shows when you book your staying are not the same photos because mine looked nothing like the photo's i wish i could post the photos. There is a lot of people that only stayed one night and asked for the money back and found another hotel. We had to clean the washroom when we arrived because it wasnt cleaned properly. The breakfast buffet is nothing special. I will not come back.

It was what we expected but a bit disappointed because we were not given parking inside the hotel complex.

Difficult to get bathroom towels. Had to ask everyday for towels and they were only available after 4pm.

Good

Overall the property was pretty poor. The staff were nice enough however facilities were much lacking. The room was spacey but one of the rooms had no fan or air conditioning and so was too hot to sleep in. The location was not very accessible located at the top of a large hill and so getting luggage up was difficult. The hotel was noisy and one of the rooms was located with the window facing inwards towards a wall.

The staff was very helpful and kind. The area was more "touristy" than expected. The hotel itself was outdated aside from the restaurants and lobby area. The room did not have ac so it was hot and musty. The bathroom was extremely outdated and did not seem very clean

The hotel is a good cheap option with some pros and cons. Pros - the outdoor pool area is nice and if interested in entertainment they have varying acts throughout the week. The breakfast is also really good with a wide variety of food on offer on the buffet. Cons - a couple of times the reception staff were not very warm, barely looked at me or greeted me. Not all of them but a couple of them I felt like I was bothering them. The room I stayed in was tired with terrible sound proofing, I could hear everything in the corridor like they were in my room. I also had a towel in my room that was covered in fluff which when I picked it up and gave it a shake, so much fell off onto the floor mat it was very weird and I couldn’t believe they would put that towel in my bathroom for me to use.

The hotel is a good cheap option with some pros and cons. Pros - the outdoor pool area is nice and if interested in entertainment they have varying acts throughout the week. The breakfast is also really good with a wide variety of food on offer on the buffet. Cons - a couple of times I spoke to the reception staff they were not very warm, barely looked at me or greeted me. Not all of them but a couple of them I felt like I was bothering them. The room I stayed in was tired with terrible sound proofing, people in the corridor sounded like they were in my room. I also had a towel in my room that was covered in fluff which when I picked it up and gave it a shake, so much fell off onto the floor mat it was very weird and I couldn’t believe a housekeeper put that towel in my bathroom for me to use.