7.0
Pleasant
From 1,000 reviews
Cleanliness

7.4

Room Comfort

7.0

Location

8.0

Service and Facilites

8.0

Traveler Reviews Alexandra Hotel

Number of reviews per page
20
40
Top reviews
Conor
icon-
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff was the only good thing here. Good people doing the best with what they have. One thing not mentioned in any description of this property is that there are existing long term tenants of the building. These tenants immediately made me feel unsafe. Upon entering my room I was greeted by an old, damp carpet and a shower without proper heat regulation. This is a $10 room not a $150. There are no amenities. On top of it all I was made to pay an additional $200 security deposit which again, was never mentioned in any description. I still haven't received that back.
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Shou Xiang
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A nice place, well located, parking and kitchenette are convenient
Thang
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
John
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall OK, but my room had a small noisy air conditioner that didn’t quite cool the room sufficiently.
Maria Luisa
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean room and the staff are very nice and helpful. I absolutely recommend it
Stephanie
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It’s not a big deal just nice to know that at least one floor is not a hotel but apartments for unhoused folks. There were no incidences and they seemed nice, just feel like people deserve to know all the information. (Found out by talking to one such person in the elevator). Room was very clean.
Daniel
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Sufficient when budget is the biggest concern. Front door remains locked, check in is potentially difficult if outside working hours.
David
icon-
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is a halfway house not a hotel.
Motunrayo
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cool and calm environment
Antoine
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Insane place
Sylvia
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Cozy stay in a bachelor type of apartment. Everything we needed and a great location.
Peter
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This hotel accepted my money in advance and non refundable. When i arrived to check in, the door was locked and there was no staff to assist. There were some sketchy characters milling about and we did not feel safe. As a result, we were forced to make other arrangements. I have tried to complain and ask for my money back, but they have yet to respond. I would definitely NOT recommend this hotel.
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Jaxon
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location with comfy beds. I believe the rooms they give out are all on the 6th floor which is good for the view. Staff were really nice and give us a lot of tips for traversing the city the first time!
David
icon-Family
Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is an actual homeless shelter/women’s shelter. This meant there were often people at the front door in the middle of mental health or substance use crises’. There is no lobby just a small office, it is an apartment building turned into a shelter with a few hotel rooms on the 6th floor. Nowhere did the “hotel” indicate this and it is really not a safe or family friendly place to be coming in and out of. Room was very dirty. Upon arrival, we checked the bed sheets and there was straw/hay in one, and both had hairs and debris in the sheets. Called down to the office and they couldn’t find sheets since it was later at night, so we were forced to sleep on dirty beds the first night. The carpet in the room has likely never been cleaned and had a distinctly crunchy-greasy feeling. No outlets within distance of sinks had GFCI protection. Door lock is metal key (only one provides) with the room number labelled, so not the safest if lost. Bathroom floor grout was so dirty it was black, instead of its original white colour which was visible on the edges where nobody walks. Taps leaked and dripped. Shower head was old and crusty with bad pressure. While the staff were nice, I can’t justify the other issues. This isn’t really a hotel and shouldn’t be marketed as such.
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Peter
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Kitchen had the basics except dish soap!! lol Parking was OK. Keep your vehicle locked since a number of people hang around the area. MacDonalds and Tim Hortons are close by since there is no coffee maker in kitchen. Room was very clean and NOT worn out.
John
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Half of the hotel is a homeless womans shelter. It was quiet and no issues. Just would have helped to know before hand, as i thought i was in the wrong place as i pulled up.
Michelle
icon-with Friends
with Friends
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The area has some interesting "characters" around, but the room is great - very clean, as well as safe and secure. The location is great as well, just steps from Queen St W.
Gary
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Basic equipment.
Stéphane
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Kitchen contain all needed... Easy parking, some life around but seem to be safe... Very clean
Dylan
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean and friendly. Half the building is used for a homeless shelter.
Number of reviews per page
20
40