Hotel Puerta América

Explore Hotel Puerta América
8.6
Very Good
From 1,005 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Jonathan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really cool room - the whole thing was one big circle. Close to the subway. Would stay again!
Yuenkie
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very unique hotel. Every floor is influenced by a different architecture/style. Our room was spacious and very clean. We had two showers in the bathroom! A first for us. Hotel is perfect if you are going to Madrid for a concert at the Metropolitano stadium. It's on the same train line.
Katherine
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The building’s architecture is absolutely amazing, and the staff here are great—very welcoming and helpful. However, the rooms themselves fell short. They feel incredibly basic for a hotel of this caliber. There is no coffee or tea maker inside the room, which was a disappointment. Space-wise, the room layout is not ideal. The design makes the room very narrow, leaving very little space for luggage. We only had one suitcase and two backpacks, and it already felt incredibly cramped. Because of the tight space, I would only recommend staying here for a maximum of two nights.
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CHEN
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It's a convenient location
Melvin
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Muy bueno
Kesney
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel amazing staff
CATHERINE H
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff very very helpful with room orientation and shopping/madrid information. Plenty of access to uber and taxi.
Edisson
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful architecture, the carpet in my room was stained.
Jose
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It is a very different place. We Were In a Room with Barry Strange spaces, a lot of mirrors and Open spaces. We’re not very comfortable with this kind of design. If you would like much more traditional hotel, I would highly recommend you. Don’t choose this one.
Roshanak
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast, skyline, our room, etc was just wonderful. I would definitely go back.
Estefania
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This place is amazing, from the staff to the amenities, restaurants. 100% recommended
Roxanna
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice hotel, good location.
alan
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Tv is not regular tv it’s a projector which it kept turning off on its own after 2-3 minutes on.
Adam
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
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Marta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

All good! :)
Maide
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Clean and unique design
Ferney
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Nice location, i would stay here again
Nicolle
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.
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Juan Manuel
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

El menú del desayuno abundante.
Number of reviews per page
20
40