Hotel Puerta América

Explore Hotel Puerta América
8.8
Very Good
From 1,003 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Roxanna
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel, good location.
alan
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tv is not regular tv it’s a projector which it kept turning off on its own after 2-3 minutes on.
Adam
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
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Marta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All good! :)
Maide
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean and unique design
Ferney
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Nice location, i would stay here again
Nicolle
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.
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Juan Manuel
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

El menú del desayuno abundante.
Neil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Good
Gregory
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Very helpful staff and beautiful interior design. A unique stay in Madrid.
Isaias
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was perfect and the hotel is beautiful
Destiny
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Beautiful design and architecture! Our room didn’t have much lighting which was a tad difficult getting ready, our tub wouldn’t drain and our shower was Luke warm..
Pablo
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great hotel with great art and location.
Jose M
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

A/c does not work properly
Brenda
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Amazing hotel and an amazing experience!
keith
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Trutz
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Everything was perfect the rooms was so beautiful
LUIS G
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Number of reviews per page
20
40