Amazing staff, hotel, bed, walking area, location, etc.

Our time here was amazing and we absolutely can’t wait to stay again. The hotel has the mid century California vibe with all the modern amenities. Service was outstanding. We had such a good time we cancelled our dinner reservation in town to stay at the pool where we had drinks and food brought to our very comfortable lounge chairs. We would probably go for the lower level rooms by the pool with the sweet patios and amazing scent from the star jasmine for our next trip!

quick check in and great customer service

Hotel Paradox is a gem in Santa Cruz. This hotel will hopefully set the tone for hotel improvement in the area. It is beautifully appointed. Very clean and beachy vibe. The pool area is very nice and is complimented by a nice bar and restaurant. The lobby is welcoming to families and has games for kids to play. The rooms were spacious.

My stay at Hotel Paradox was disappointing at the least. I did not get the room I reserved. I was downgraded to a smaller room which was very small with a the bathroom was not accommodating at all. I checked out early the next day and now I am having trouble being reimbursed for the night that I didn't stay even though the reservation was not held and I was given an inferior room.

Ok

Great, busy, family, happy!

First time staying really like the resort vibe and close to boardwalk can’t wait to come back

Tearable I got a severe rash from the sheets

It is a beautiful hotel, noted both couples as well as families having fun. But what I really appreciated the most was the staff. Every interaction was positive, they all were helpful and friendly. The first thing as soon as I walked to get registered, I noted their smiles. They are Pet friendly too… It was a wonderful experience…

Room very clean. Bed very comfortable. Overall room size comfortable. Room door didn’t shut w/o pressure and opens to outdoors, ie, it’s a motel. Water temp could b hotter for shower.

We had a great stay at Paradox.

They have the BEST staff and made me feel very welcome in Santa Cruz!

The hotel was very nicely designed and the rooms were comfortable

Good for families anddogs

We had a great stay. We visited UCSC and this hotel was conveniently close to everything.

Great stay

Loved it!

⸻ We had a very strange and unpleasant experience with the bathroom sink. After running it for about 60 seconds, it started draining slowly—then, a few minutes later, water suddenly backed up through the drain, bubbling loudly before erupting like a mini geyser. It sprayed onto the counter and even hit the ceiling. It was pretty gross and definitely upsetting. I called the front desk to report it, and she offered to send housekeeping. Since I was already packing to check out, I told her to go ahead—not because I needed the sink, but because the mess clearly needed to be addressed before the next guest arrived. When I stopped by the front desk to check out, she did apologize, but it didn’t feel particularly sympathetic. I asked for a toothbrush since my husband’s was drenched by the overflow of water from the sink—and she did give me a toothbrush kit. That was a gesture I wish had been offered. I’m not a high maintenance person but the whole thing left a disappointing final impression. That said, the hotel itself was overall pleasant. I’m hoping this was a one-off issue—it was a busy Saturday, after all—but still, it was a pretty jarring experience that overshadowed the end of our stay.

The room was on third floor with view of parking lot and industrisl area. Was noisy. Seemed like bottom of line rooms saved for hotel.com patrons.