Misleading information about the spa being included with the hotel.

Overnight halt, exceeded my expectations. Friendly staff, easy & secure parking, good room with very comfortable (firm) mattress, functioning a/c, sea view, good breakfast, so superb value for money. Given the opportunity, I'd happily return

The location is very good right at the coast line but the road in between the hotel and the beach is pretty busy so even though you have a sea view room as we had you will be able to enjoy the sound of the sea only during night hours starting from around midnight till around 5 am. The staff is very friendly and will park your vehicle serving as a valet parking. The breakfast is also very good especially bread such as bruschetta. Even though the hotel itself is not new and you can see its age in some details the rooms are very clean and comfortable as well as the cleaning service is working well! Overall I would recommend staying at this hotel!

The hotel is nice and the breakfast was good. But they don’t provide complimentary coffee and tea in the rooms, they are 4 star hotel that should be expected. Even in the 3 star hotels they provide that and free water, here they made you pay. The wi-fi was terrible and the issue was not fixed. They made you prepay for the room that’s the first time I ever hear about it. Very strange hotel experience.

Overall ok. I would stay here again. Great location. Air conditioning wasn’t working properly and went on for 2minutes then off continuously. Ear plugs did the trick. Door lock broken, safe inoperable. Excellent maid service. Pool was great. Restaurant ok. I think I just ordered the wrong thing.

Coo

An excellent sea front hotel with good views of the sea. good helpful staff.

The view of the sunrise over the ocean was gorgeous from my room! The breakfast was so delicious- the apricot tart-wow! The bed was comfy, lots of pillows, black out curtains, very friendly desk personnel- free shuttle to train in morning. Only wish I had gotten a train from the train to the hotel the night before. But beware, it is an hour from Genoa by train and over two hours from Portofine.

Hotel and area photos are from several years ago when all the palm trees were in their glory. Hotel itself was surely “grand” at some time, but has definitely declined. Our room faced the ocean, was small but ok. The bathroom was beyond small. Knees touched the side of shower when on the toilet. (This may not be the same in other rooms). Breakfast buffet was poor, disorganized and staff unenthusiastic.

What a beautiful hotel and location. Center to everything and with a gorgeous view. I highly recommend it. If you stay here, I recommend for dinning option Mustafa restaurant right next to the hotel.

Warm welcome for non Italian speaking Australian guests. Brilliant views from our room. Much better than the photos. Room very clean and everything in good condition. Nice linen and towels. Very nice €20 three course set dinner menu. Would happily return and recommend to friends.

The room stanks of drains

Lovely grand old hotel on the surface. Staff were friendly and helpful most of the time. Very clean, nice large bathroom and comfy bed. However, there were a couple of things which would have really improved my stay at the hotel. We booked a superior double room. There was nothing superior about this room, I would describe it as basic. There was no kettle or coffee machine in the room, no complimentary bottles of water. The plug sockets did not fit our European plug adaptors. We could only charge our phones in the sockets in the dining room on the first day! We asked at the desk on the first evening and staff could only suggest we try the bathroom socket to charge our phones? This did not work. I couldn’t use my hair straighteners in the morning and went to ask at the desk for advice on where I could buy an adaptor. This time a different receptionist gave me an adaptor which she instantly produced from behind the desk! A sign for guests in the room advising guests to ask if they needed an adaptor would be useful. Our visit was the last week in October which is the end of the season but there was no outside space available to sit anywhere at the hotel. There are no balconies or terraces with rooms and the pool area was closed off. The weather was mild and sunny and I asked if there was anywhere I could sit and relax outside. The hotel beach was closed. Arenzano is a lovely quiet relaxing place but I would not stay at this hotel again.

Fabulous luxury hotel with great vibe and friendly staff. The breakfast choice is amazing and it was peaceful, comfortable and relaxing. The room was a little snaller than expected but it had a comfortsble double bed and everything I needed. I travel onbusiness frequently and am not easily impressed. I highly recommend the Grand Hotel

Buen hotel con personal amable.

Everything great, except small things - like only one coffee machine for breakfast for quite a number of guests, no tops for tea pots - gets cold quicker - but these are minor. Our evening dinner was OK-ish. However, overall a good stay. Nice location.

The staff were friendly, the building old & tired, Grand may be the name, grand it is not.

We stayed one night passing through but the hotel was perfect for a small group of 2 and one child. The hotel prepared a rollaway bed which was exactly what we needed. The breakfast buffet is epic!

Pro’s - The restaurant is currently staffed by a Michelin star chef. Dinner was outstanding. By far the best meal we have had in our travels through Europe. Staff easy going, friendly and helpfull. Swimming pool is nice with full bar service available. Room is older styled, but functional, spaceous & clean. Con’s - None regarding the hotel. The “free to public” beach across the road is rather small, with most of the beach being taken up by private beach club which was impossible to enter. As Australians we just don’t understand why private beaches are allowed.

The AC in the room did not work. The key lock broke upon entry. No amenities on the room. No iron or working blow dryer.