Overall Ratings & Reviews Best Western Knoxville Suites - Downtown

Very old and outdated hotel that is quite far from the city. Should NOT be advertised as "downtown"

Old and out dated

Very friendly staff, great breakfast options, nice pool and hot tub, quiet location. Clean, in need of a few updates, overall great experience!

Staff was very friendly.

Nice place for transiting. Good breakfast in morning. Lots of places to eat and fuel up the car.

Great hotel and location

Not worth it

Friendly staff but, the rooms could use an overhaul. I wasn’t expecting the Ritz but, beds that don’t squeak to the point of waking everyone, a heating/air conditioning unit that cools/heats reasonably & a room phone that works didn’t seem like unreasonable things to expect. We did have a fairly strong odor of cigarette smoke drifting into our room throughout the evening but, I can’t blame that on the hotel condition. The night clerk (who I called from my cell phone b/c the room phone didn’t work) offered to switch our room but my son was already dead asleep by then. We made it work for the night but, I don’t recommend this spot for anything longer.

Nice place to stay overnight. I would not stay longer. People hanging around the front desk wasn't the best thing I've seen. Room was nice. Breakfast in the morning could be improved greatly.,

We stayed one night. The room was very clean and the staff was friendly and engaging. We would definitely stay here again!

Absolutely horrible stay.

The hotel served our needs and was convenient to all the places we wanted to go.

The ceiling of our room was leaking water all over the bathroom and on our clothes.

Ok

Liked location from downtown, that was a plus. The hotel itself was okay.

Nice hotel off the highway. Manager was very helpful with our stay.

Convenient to many restaurants.

It was fine but definitely needs updating and better cleaning in the rooms. It smelled like wet dogs & urine in our room. The bathroom door was tore up at the bottom.

A lot of the staff was great!

Old property, no upgrades in the room.