The view from our room was amazing! The Spa staff and spa treatment was so good we booked a couples massage again the next day. Highly recommend booking the Spa! Food was okay and the rest of the staff were okay at best. We are a younger couple (early 30s) on our honeymoon. Definitely one the youngest couples there. We both felt the staff was more welcoming to other guests than us. Not sure if it was an age thing or something else but we were very respectful and quiet. Just something we both felt and noticed throughout our stay. Would come back for the Views, the Spa and pool but that’s really it.

The views from the property were beautiful, our room was the size of a small apartment which was amazing, the staff were great.

The initial room that was given to me was dilapidated and needed some serious cleaning and remodeling. The second room was better but the location was not the best for a solo traveler. It was more appropriate for pet owners and those traveling with a larger group. I would highly recommend the spa and fine dining restaurant! A+ The staff were really friendly and thoughtful in the restaurant and spa areas. The views were breathtaking from the pool area and suite. My only complaint was my initial room wish should not be given to anyone else. The pictures on the website should reflect all rooms not just a few. Renovation is imperative to building number 3. I am happy that as soon as I complained they quickly moved me. I wish I changed the room earlier but I didn’t see the sad conditions until the evening. I assumed the hotel needed serious renovations but saw differently as the day progressed. It was just that particular room and location. Nevertheless the staff were polite and corrected the error immediately.

Great location with incredible views. Great helpful staff, great breakfast buffet.

Last second booking. Grateful for a very early check in and very kind service

This place was outstanding. No need to type a long review, just think about everything you love in a hotel and Villa Sassa has it. Superb!!

Expensive for what it was. The hotel feels a little tired. Breakfast was the highlight. Disappointing that they wanted to charge a flat fee of 40CHF to use the car charger (irrespective of actual usage).

The pools were beautiful. The views were stunning. The staff was great. The breakfast was fantastic. Close to Lake Lugano. Just perfect.

beautiful property with nice spacious rooms; the rooms were cleaned every day and I had no issues during my stay. staff were mostly nice and friendly. the breakfast spread and the restaurant/bar were really good. I also enjoyed the recreational facilities including the gym, pools, spa and sauna. the property was in a convenient area at a walking distance from downtown and had gorgeous views. the only issue that I faced was that my room was on the fifth floor and I did not get any wi-fi signal up there.

Our first time in Lugano - family trip!

The Lugano 4 nights/5 days were new to me and Villa Sassa including the city was very enjoyable.

Beautiful view from the hotel pool

Villa Sassa has a beautiful setup. Staff was very courteous and helpful.

The hotel is a bit dated, 1980s architecture. The rooms are a nice size though and the bathrooms modernized. The pool is very nice. The restaurants and especially the service were awful. Overpriced, poor food and arrogant waiters really put a damper on our stay.

It’s gorgeous

The location is beautiful, but the hotel needs renovation.

The staff were amazing ! Thank you for making a great stay.

The staff were very welcoming, friendly, and the food and service was great. Good location, and the view from the hotel was beautiful. Would definitely stay again!

Excellent

We booked a stay at the Villa Sasa due to the reviews, description, and pictures we saw on Expedia. The drive to the resort was very urban and not at all what we expected. It is not close to any main street that you can walk by the lake, was difficult to find, and honestly just not what we expected after seeing pictures and reviews online. The receptionist, and those working at the front desk were very nice, but failed to explain any options as far as closest place to possibly swim in the lake, which main streets in the center of town or nearby or worth going to to walk around for reviews and good dinner, you really were left to google and find this information on your own. They do give you an electronic voucher for free public bus transportation, but no real direction of which stops are beneficial to go to which stops are good for walking around to shop or to grab dinner. Once you were at the resort, you were pretty much secluded to only the grounds of the resort as walking around there, and the nearby streets did not have anything.