Overall Ratings & Reviews Hotel Residencial

Have one of the best restaurants

The hotel is very nice but we never got a hot shower during a two day stay. Particularly disappointing the day we came in out of the rain. Also, although not the hotels fault, the neighbourhood is kind of grubby with lots of garbage on the street.

This is an old hotel. It smells bad. Service was bad. The area is bad and hard to get a taxi.

Okay

It’s a nice clean place. Nice checkin. Everything works.

Basic hotel and priced right. Not far (15 minute walk) from fine eateries. A/C noisy.

Would like to have coffee in the room and better cable tv. At least a working English channel.

I like the fact that it was close by the activity. And it has a parking lot with lots of hotel people talking care of it.There is always someone around .

Noisy hotel! We could hear all the construction going on next door, and all the traffic from the street. This hotel has lots of charm, but the rooms needs a serious update.

Overall was a great place to stay. Staff was very friendly. Room was comfortable.

The hotel is very nice, as well as the service personnel. The location was real convenient for our trip.

The staff is very friendly and helpful. The hotel is beautiful, comfortable, and clean. It has a terrace on the roof where you can sit and relax or have a nice dinner. Overall wonderful.

Not good at all, will be writing to hotels.com separately with complaint. I will be demanding a refund.

The hotel has old world charm, but could use an update in the room decor and bathrooms. The pool is small and not heated. The free breakfast was the best feature, but there are better deals on rooms with more modern features closer to the city center.

Towels and sheets very old and poor quality. Nice parking with security. No breakfast included.

Perfect location. Easy walk to downtown and convenience stores. Very friendly staff.

This is a hotel that caters to tour groups, and is not the best choice for those travelling on their own. The small restaurant that offers a complimentary breakfast gives preference to the tour groups. Even though we were the first in line to wait for the breakfast room to open, we were asked to wait an hour until the tour group was served first. The hotel is not close to the central plaza and there are no restaurants nearby so it is very inconvenient to try to eat elsewhere in the evening. The air conditioning in the room was very inefficient and went on and off through the night which made it very hard to sleep. Although they have internet service it was very spotty in the room. Altogether we would not recommend this hotel for independent travelers. It would be ok if you are in a tour group and the air conditioning and internet issues did not bother you.

Good service and comfortable rooms. Location is great! Close to one of the traditional old neighborhood in Merida and to downtown.

it a great pick to stay near downtown and go for a walk to main places near to principal park in the city. great parking place.

This is a beautiful hotel, a little off the beaten path. I wouldn't say this hotel is perfectly located for tourists as it is a 10-15 minute walk to most things, BUT it is a beautiful hotel. The rooms were large, the shower was nice. The internet was sketchy in the rooms. I had to go downstairs to the pool area in order to use the internet. There is an indoor pool which came in handy during the really hot day I was there. There weren't many restaurant options in the neighborhood. I ended up getting room service for dinner and breakfast and found it to be very reasonably priced and with a nice selection of local and American-styled foods.