The bed was comfortable enough to sleep in. There were issues with hot water in the shower all three nights we stayed, which was super disappointing.

The staff are super friendly and accommodating but definitely need better cleaning done in the rooms and specially the bathroom. My bathroom wasn’t even cleaned.

N/a

So far it was the best place I've stayed in a long time. Clean rooms and even has an elevator. And price is good.

Was last minute cause I had to cancel a property that didn’t feel safe and they booked me at night! I am a solo female and to walk in an see a woman smiling at 10:30pm working alone made me feel safe. Bed wasn’t comfy and the bathtub was ghetto and the shower was cold but I was safe and it was cheap!

Great quiet area! My only issue was the water in the shower did not heat up for me no matter which way I

Property was in an unsafe area

Overall the gentleman that checked me in was super kind and even let me check my bag into my room before 3pm which was super helpful. Downside the wall next the bed was dirty and looked like something was splattered a crossed it, the floor was dirty but everything else was clean. I was upset that someone at the front desk gave my room away, only reason I know that is because someone used a key card and opened the door and we both we're in shock because I was in my boxer shorts and she opened the door part way before it stopped because of the deadbolt thing at the top of the door and she asked if I was staying there and I said yeah until Sunday, then my keycard stopped working and the water stopped working so a little upset about that

I will never use Hotels.com again. Hotel Milagro was a motel and I am pretty sure had homeless people living there. The entire establishment was very seedy (although the people at the front desk were nice). We were not happy when we saw the place to begin with, but it was 9:00 PM (midnight, our time) so we went to our room and immediately began looking for another hotel. Also, despite the room being a non-smoking room, we could smell smoke. We then checked out within a hour and were told they would refund the payment with the exception of the first night.

The electronic lock did not work. The clerk had to come up and reset it. The room was very bare bones.

It was alright

The experience since the beginning was not very good. Although the front desk clerk was exceptional at helping with the check-in. The fact that the parking lot had people in the parking lot playing crude and seemingly adult and explicit sexual music at very high volume from their vehicle was not welcoming. Add to this the fact that the front check-in clerk walked over and seemed to know the people playing the music and just hanging out there T the parking lot, which seemed to be either family or friends gathering there for pleasure and just listen to music. I noticed kids with them, but that didn’t stop them from playing their music. They stayed there for about an hour and left. Them at around 1:30 in the morning, the fire alarms woke everyone up. I awoke when I heard it and called the front desk and they said there was no fire and they had either set off by mistake and cleared it. But it continued on an off for the next 10 to 15 minutes. Couldn’t go to sleep until around 2 am. Not good! I was expecting some sort of refund but got the finger instead.

A decent hotel for the price paid! Definitely better than a Motel 6. I would stay there again.

I was very impressed with the accommodations, the proximity to activities and the reasonable rate for the room. Messaging prior to and after our stay was very hospitable and nice. I will stay again.

Marco was very attentive to me when I checked in and I really appreciate it thank you very much!

An interesting area

Nice staff. Clean room.

The room and bed sheets were dirty.

Easy check-in experience. The room was nice and spacious overall. I liked the windows it was more on the rennovated side compared to other hotels in the area. The bed was comfortable but could have used more pillows. The pillows are small and not of the best quality. When I requested additional pillows in the evening, the young lady checked for me, but said they had ran out. She was very polite and helpful. The room could have used more attention to detail when cleaning. The bathroom appeared clean, but when my husband took a closer look, he saw there was blood on the rim of the toilet seat. Overall though, it was a good hotel and a very affordable price for my family while visiting the area for SeaWorld.

Convenient