The reception staff were rude but the staff at the pool were amazing. I almost left upon arrival due to how rude the gentleman at the front was. I did however stick it out and was pleasantly surprised at how the atmosphere was completely different once we reached the pool top. I think the overall experience was ok but the front end could definitely use customer service training. The hotel itself, was well kept and the rooms were very clean. I did not like that the staff entered our room without asking to get the luggage rack that we had to push ourselves to our room. They could have called and asked us to bring it back. Nothing was missing but it wasn’t a good feeling especially when all of our passports were in the room. With that being said, our door had to be slammed shut with quite a bit of force or it would not close. We came back from the pool and realized it had not been closed all of the way. Other than the rude front end staff and the feeling of our room not being secure, it was an ok stay.