The room was great, the gentleman at check in was amazing and courteous as well despite being new. Breakfast was great as well.

Room was clean and in great location, super close to train station. Downside was there was no elevator to our 1st floor room, we had heavy luggage, lucky we were not on the 2nd floor.

The hotel was better than I expected. The room was lovely and pretty quiet. No lift so you do have to carry your luggage up the stairs which was not a surprise. Really close to the train station which made it easy for our really early morning train departure. The staff were not that friendly which was abit disappointing. But overall hotel totally adequate. We loved our time in Venice, such a beautiful city!

Awesome except for no elevator.

Room was clean and located in a convenient location. There was limited staff, and the bed was uncomfortable.

The room was spacious and clean. Very convenient location to the train and bus station. There was a lot of street/alley noise during our Saturday night stay. This hotel is staffed by another hotel across the street. There was some confusion about when and where to eat our breakfast - a miscommunication between the front desk and the woman setting up breakfast in our hotel. She was very flustered and a little bit rude that we had sat down to have breakfast when we did even though the front desk staff had told us to.

Overall a very convenient place to stay. Small and cozy. Very warm lady at breakfast who is always ready to top up the food. However, the sound insulation of room is poor so we could hear the noise along the street quite clearly. Shower enclosure was also very small. I guess the convenience makes up for it, and ok for a short stay.

Excellent location!

Hotel was right beside train station and was in middle of all the action and restaurants. Hotel was very nice and clean and very comfortable. Breakfast option was good and tasty. Definitely will stay there again when visiting Venice next time.

The room was a little chilly even on the highest temperature Decor is beautiful, but the shower is difficult to use. The placement is awkward.

Nice hotel next to the train

Cons- Right when we entered the room, we noticed the air conditioning was making a loud rattling sound, the TV wasn’t working, the toilet lid was broken, and the toilet paper holder was broken and on the floor. We notified the front desk immediately and at first she said she had another room, then all of a sudden she didn’t. She said she’d notify maintenance of the problems and they never came either of the two nights we were there. We never heard back from anyone and we were never offered any discounted rate or any amenities. There’s also no elevator or bell service here so we had to haul our luggage up three floors of stairs. There is also no complimentary water or anything else in the room. There’s only a small assortment of snacks and champagne they charge extra for, Pros- Good size shower, close to train station, and a decent included breakfast.

No elevator

Reception lady was LOVELY! Super kind and helpful. Cleaning ladies were not as kind but could have been language barrier. Hotel was fantastic location 3 min from train station. Room were better looking than expected which was great. Breakfast was poor. The breakfast lady at the smaller side of the hotel microwaved raw bacon, hot dogs and eggs together to ‘cook’ for breakfast.….. made us sick! She also kept getting snappy and was very rude and kept getting angry at us for requesting coffee (part of breakfast and her job was making them for us). She also would not stop touching her nose and then food. We refused to eat anything she would touch which was basically everything. Really disappointed in the breakfast as the larger side of the more modern hotel had a full on breakfast display with proper to order eggs. Breakfast time slots were first in, first serve which is really poor for how much you pay. Thankfully we checked in early so got the 8am timeslot but annoyed to find out they squeezed in 2 other rooms when it only had space for 18 people (barely enough room for that) so the ones of us who had pre secured the time missed out on seating as the lady didn’t stick to the list.

Good hotel. No elevator … good service.

Clean tidy, great location. Lovely staff. Recommend

The hotel is very close to the train station so making it very easy to walk even with large luggage. Check in was simple and hotel is secure with key card required for entry. It is a short walk to the main walk way where there are dozens of shops and restaurants. Would highly recommend for a short trip to Venice.

Thoughtful service and went above and beyond to provide early breakfast take away for our group.

Nice hotel. We enjoyed our stay. Very close to train station, water transportation, shopping and restaurants.

The garden on the Chanel. Staff was very friendly and helpful.