The hotel is just completing a major extension and the connection between the old and the new was a bit complicated to navigate (two separate lifts and long corridor) especially when given incorrect instructions by the check-in staff. The room and the bed were very large and had a nice balcony and bathroom but the fittings were poorly installed and some fell off or were missing altogether (eg hand towel rings, night light). The aircon was a bit difficult to operate and there seemed to be no 'off' switch. We were also disturbed when sleeping by a knocking noise somewhere near our room. It felt like the development had been rushed into service and there was still some work going on around us. The hotel is well situated and has beautiful views. The bar and restaurant were very good and the evening meals we had in the lobby restaurant were superb. Very friendly staff and very good service. The Spa was very good and well priced though the indoor pool is a bit gloomy. The outdoor pool was not in service yet but looks inviting and the rooftop restaurant was closed but is in a great position and if it matches the downstairs restaurant it will be a great place to spend the evening.

Very good breakfast buffet, reception very friendly & helpful, hotel looking a bit dated , Sauna very small, indoor pool dark.& cold.

Superb location overlooking the harbour. Staff great. Orange juice while checking in was a nice touch. Room adequate but dated and well-used, shared areas eg corridors not especially clean. Nice breakfast. Indoor pool tiny, outdoor pool was closed.

Your staff of all nationalities are great. Very helpful and caring loved watching all the activities in the port from my balcony The masseuse was terrific helping me with a shoulder problem Hope to come back Thank you all

Great staff and rooms.

The staff were lovely and the facade of the hotel was very impressive, as was the location. The room was very dark and dated, it was large and had a lot of mismatching furniture in it, it smelled damp and musty, the bathroom was particularly dated and had various holes in the tiles where fixtures had been changed over the years. The shower over bath taps leaked meaning the floor got wet no matter how careful you were with the shower curtain.

View

Staff were very polite and friendly, our superior room was extremely tired and dated. The bathroom was horrible with black mould on the tiles and shower curtain. Unfortunately we would not use this hotel again.

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.

Common areas could be cleaner, example when you exit the lift in 5th door. Staff members 5+

It appeared that hotel was under renovation, so it should be going in the right direction.

Clean room, spacious, great view, convenient to ferry and restaurants/bars

The only good think is the staff in this hotel. Except the location, everything needs to be improved.

The hotel is quite large in size. Can be confusing trying to navigate your way around. The buildings are connected by long corridors. The lift floors in the different buildings don’t match up and access can be difficult with luggage The breakfast dinning room is quite small for the size of the hotel. The new guest rooms are spacious with large balconies.

First and foremost we didn't get a confirmation whether we would be having a cot in the room prior to arriving. then we parked at level -2 and it took us almost 30 minutes to find our way to the reception since the lift was opening on construction work. there weren't any easily read signs that informed us how to make our way to the reception. when we eventually tried the second lift, it was as if it was broken - rusty from the outside and barely working. We checked in and made our way to the room. the bathroom was full of mould - unfortunately I can't attach any photos but I will send them upon request. We left the hotel for dinner but no one informed us that there was going to be an event that might have an effect on the indoor hotel parking and we ended up parking 10minutes away which made checking out extremely difficult since we have a toddler. I had to wait for my husband to get the car rather than checking out peacefully. Also the kettle took ages to boil which made it almost unusable.

Room okay Your receptionist needs training

Excellent location, front sea view from the room to the sea and harbour. It has indoor and outdoor swimming pools which is amazing if you wish to enjoy time at the hotel. Friendly and helpful staff.

Josef the manager was outstanding,upgraded us to a family room.Housekeeping provides enough amenities I booked for 3 and was assigned with a queen bed,no sofa bed.view of the outdoor infinity pool and harbor. Indoor swimming pool is warm with coed shower. The entrance to the pool not handicap accessible,however guests and staff assisted with the rollator. Had burrata & figs,pizza,fish soup @ Ferdies. Restaurant have diasable access in the alley of the hotel. The hotel is a stone’s throw away,uphill,the taxi not even 2 mins drive cost us €10.The driver was friendly and helpful that we hired him for 5 hr Gozo tour.

An otherwise pleasant stay was ruined by a distressing incident at the end. We had paid Expedia in full in advance, paid the local tax on arrival and not charged anything to the room. On check out the receptionist claimed that the Expedia room rate was too low and we had to pay more. We referred her to our Expedia receipt and both she & the Reservation Manager suddenly said it was fine. However, on the journey to the airport we received 2 phone calls from the hotel aggressively hassling us to pay the extra immediately by phone. Again we referred them to Expedia. This was at a vulnerable time when we were gathering our luggage to disembark the fast ferry. I managed to have a chat with a virtual agent on the Expedia App while on the airport bus and, while they couldn't resolve the issue during the chat, they were helpful and committed to emailing the hotel, resolving the issue and getting back to me. At the time of writing I have heard no more. It is worth adding that this was our 5th stay at the Grand so we had been happy to return. On this occasion the staff were polite & pleasant but did not seem to have a clue what they were doing and very few of the systems (technical or manual) seemed to work. The approach of the managers we encountered can only be described as inappropriate and not endearing to the customer. The handling of the issue above is typical of their attitude and lack of professionalism. I doubt we will be staying at the Grand a 6th time!

We had no problems at all...the indoor pool was superb..the sea view is magical... Looking forward for our next trip.