Mercure Telford Centre Hotel

Explore Mercure Telford Centre Hotel
8.0
Very Good
From 796 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.6

Traveler Reviews Mercure Telford Centre Hotel

Number of reviews per page
20
40
Top reviews
Kerry
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were really friendly and super helpful, the hotel was clean rooms very comfortable and the food was excellent, great facilities and extremely good value for money.
CLAIRE
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, food and amenities. We had a pleasant stay and the breakfast staff were so accommodating. Thanks
Mary
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Welcoming, professional, courteous staff.
Thomas
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean tidy and the bed was very comfy. The shower was not very powerful. Soap was provided, but no moisturiser.. I had a drink at the bar which had no ice as the machine was broken. I used the swimming pool but looked fairly cloudy and the locker room didn’t have locks unless you bought your own. Clean towels Were provided. Overall this is a nice hotel but maintenance needs improving.
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David
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Close to exhibition centre and shops
Irram
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room - clean & spacious. Amenities such as shower gel, shampoo & hand wash provided. Tea/coffee just for 1 day provided. Toilet had mould inside it - needs a good bleaching & sink was blocked - need to put unblock soda in. The bathroom door paint peeling from the bottom - doesn't make the room look well maintained. No fridge. It's very hot so in my opinion a bucket of ice should be auto provided/asked upon check in which would have solved the no fridge situation. It was very busy at the bar so I didn't bother. Bathroom water is fine to drink. If prefer bottled then purchase at the bar. I thought 1 bottle each would be provided then can refill from the bathroom. Originally ground floor room given - smelly corridor. Felt like we were in the car park as it was noisy (room view was the car park) Asked to move up, moved to first floor which reduced the traffic noise. Staff were friendly. Breakfast was nice.
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Jignesh
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

very bad experince. Staff not friendly except brekfast staff. All they care is about invoice and money. no customer service!!! Never book it again
Daniel
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10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice room Ok breakfast Would stay again
jennifer
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Stayed 3 nights. Comfortable clean room. Could have done with more milk, tea bags in room ( as with most hotels, have to keep going to reception for proper portions !). Breakfast £18, no choice to have just toast/bacon sandwich and coffee, or a smaller cheaper version. Nice clean large hotel though. Check in always takes a while and was charged for parking without being told I was? Just saw it on my receipt.
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Ruth
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8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Two night stay. Checked in and was given a room without AC which I knew I would struggle with, but a quick trip to reception and I was moved to a room with AC. Room was very clean, with everything you need. There was a socket that looked a little dangerous as was hanging off the wall but didn't affect my stay. Decent breakfast with a lot of choice. The outstanding thing for me was the staff. Each and every one of them were friendly and helpful on what appeared a very busy weekend for them. I would certainly stay again if I needed a hotel I that area.
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Anita
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lift wasnt working. We had great difficulty. AC wasnt working properly.
Emma
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was a really pleasant stay..
Nev
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10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent hotel and great beds
Nigel
icon-with Friends
with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Harv
icon-
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Small repairs were needed in the hotel room - stained chair, strip coming away from edge of table. An additional £10 charge for car parking!
Richard
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Decent hotel, annoyed the room was listed as air conditioned, when it was not
Sally
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I called a few days before to indicate that I would be arriving late at around 10pm. I was advised that it was fine as the reception was staffed 24 hours. I also cheekily asked for air con, so I was allocated a room with it. I hadn't realised that not all rooms were air conditioned. That was a nice touch. Upon arrival, I was required to pay for parking, acceptable! I was then advised that I was too late for the restaurant, which closes at 9.30 pm. It's a shame they didn't tell me this when I called in advance. The room was a little dated in its decor but a good size with all the amenities you'd expect. Overall, I would recommend the hotel and would stay again if I were in Telford. It is easy to find with a large car park.
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Emma
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Close to Telford
DOROTHEA
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The mattress was soft and saggy and should have been replaced years ago. There was Mouldy in the shower and hair left on the basin.
Diane
icon-Family
Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Was very disappointed to find that a I had to pay £12 for the car park when it clearly states £10. And on checking with friends who actually paid £1.60 for overnight parking on the Travelodge. Also was ready to use the pool facilities once checked in only to find that it was an extra £10 charge per person for the benefit with only 1 hour left to use it. There is no mention for extra charges anywhere in my booking with Expedia
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Number of reviews per page
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