Overall Ratings & Reviews Hotel Alex

Staff from front desk to gentleman who prepared the breakfast to the maids were all very friendly, nice and helpful.

The staff were super friendly, but the hotel is undergoing renovations on the exterior and the rooms are not in very good condition.

A very basic hotel with an excellent restaurant and very helpful staff. 20 mins away from Florence catch the T1 into the city. We liked the hotel but its very old fashioned and may not appeal to everyone. Excellent value for money.

Hotel Alex was a cute place to stay. It was very clean. Bathroom was on the small side. Breakfast was a nice selection.

The gentlemen who checked us in was excellent! He was very attentive and helpful! He communicated to us through WHAT'S APP which was very helpful!

With plaster hanging off the ceiling & a shower cubicle so small that my 6 foot son doesn’t fit in it we were not impressed or pleased with our stay at this hotel.

Very friendly staff. Spoke English very well. And guided us very well.

It was missing a room fridge

Very nice stuff and helpful, I like the place clean near from federga station

Great little place for great price. Air condition was amazing for the 37 degree weather we had. Bed a little hard...wifi sometimes spotty...but otherwise friendly staff, clean room, and great breakfast!

Very good location and very kind staff . Thank you to all!

Hotel Alex was just, ok! The staff were fine! Good for the one night we stayed there, but I wouldn’t enjoy any longer than that! It was in need of refurbishment, the shower/bathroom was a bit old and the WiFi was non existent! The breakfast wasn’t anything special, but not too bad! The location is decent, only a short walk from the tram station and about 10-15 minutes away from the very busy centre of Florence.. For one night, the Alex hotel is adequate but I would look elsewhere for anything longer. The facilities and the old look let this place down!

the Restaurant is very good, Risotto al mare recomended.

The good - * Clean and tidy rooms * Friendly and helpful staff (allowed us to eat breakfast after it had closed at 10am) * Decent air con in room * Mostly comfy bed (some might find matress a bit hard) * 24 hour reception * Elevator access to upstairs rooms (you won't get more than 2 people in at a time though) The bad - * Tiny rooms, if you have arms and legs you will struggle in the bathroom/shower * 3rd world country quality wifi * No TV reception whatsoever * No safe in room to store valuables * Pretty average breakfast * Nothing around the hotel in local area, closest restaurant is maccas but it ain't cheap (there is atleast a tram stop close by which takes you into city) * Noise seems to reverberate through the hotel, mornings were horrible with people closing doors and moving around downstairs in the restaurant area (I think our room was directly above it) * Power points are for what ever reason different, our European adapters which have worked fine in several other countries/hotels didnt fit (had to remove a separate adapter from the bathroom which the hair dryer was connected to)

The hotel is located close to the train stop, just 2 minutes walking. The breakfast was good, the only complaint is the WiFi, it was on and off.

The Hotel Alex is in the best position how ever you arrive we travelled by car and there is secure parking on site at 5 euro per day.200 meters from the hotel you can catch the tram into florence a day ticket is only 5 euro.The Hotel is clean and the beds are nice and comfy,the breakfast is a varied one with fruit,ham,cheese,yogurt,cereal,croissants varied ect the restaurant does good food and the price we thought for a hotel was reasonable we had the ,steak,pasta,fish and was all excellent ,also the staff went out of there way to be helpful i would highly recomend hotel alex for a good stay in Florence.

My first thought about the hotel was that it was quite far from the centre. I realised that it actually wasn't that far, it was just because it was part of our long journey from Pisa airport. The hotel is just about 10 or 15 minutes tram ride from the centre. The hotel room was nice and clean with a nice spacious bathroom. My only negative point I would like make is about the breakfast. There wasn't much choice, especially healthy options. There was some cereal, a large selection of bread, croissants and cake. There wasn't any dried or canned fruit or anything like sliced melon. The only fruit was a bowl of apples and oranges.

My wife and I found the Hotel to be clean. All staff from reception to the restaurant area, and 'domestic staff' were all helpful and friendly. Food cooked and prepared was excellent. The location of the Hotel I relation to the Centre of Florence would not have been better - we were close the Federiga Tram stop which resulted in a 15 minutes ride tothe centre. All in all we were comfortable and felt welcome.

Great room, really good breakfast, & close to train station

Friendly employees, free breakfast (average) with complimentary espresso drinks! And decently nice rooms. But for same price (during off season- Dec) you can get spot way closer to center of Florence (near train station Firenze SMN, Duomo etc).