Upon arrival they placed me in a room not matching my booking , when I mentioned that to reception they told me all our rooms are the same either a room or a suite and your booking is bed and breakfast; the room to be chosen according to our availability. However; when insisted and tried to show them my booking they changed my room.

This hotel have 4 stars condition only can't be fave stars

Wonderful property and highly recommended as a resort. The only problem was a maintenance issue with the in-room balcony. It is possible to get trapped on the balcony if you close the door behind you since it locks automatically when closed. This is a problem since people would naturally close the door behind them to keep the air conditioning inside. The hotel staff said this happened to someone else and it is being addressed. If it were not for this, I would give give stars to this hotel. Don't let this stop you from booking here. It's wonderful.

Excellent hotel , service personnel piscine ect.... tout est parfait

We loved everything about the resort and Tunisia! The resort has so much to offer. Every nook was unique. We spent most of the day by the main pool and we were taking care of by Slim. We’d venture out in the afternoon. We loved Sidi Bou Said. There were great restaurants near the hotel. The food was delicious at hotel and every where we went.

Stay was ok. Breakfast could be better though.

Ok

My job has taken me to many prestigious hotels across five continents, but this is the first time I've felt so at home in a hotel. It's old but well-maintained, traditional but clean, and the staff, from the security guard at the entrance to the kitchen staff, are friendly and welcoming. The most gentlemanly reception staff are here too, bravo!

Security man isn’t good inside hotel !

Everything

good place and good people and relax

Rooms were highly scented. Smelling of cigarette smoke in hallways. Language barrier… difficulty in communicating with restaurant staff.

A

Was great

I will start in the positive: hotel so nice,clean,pool and beach are amazing ,food is delicious. The negative : when I arrive to the hotel,they didn't recieve the book from expedia, I show them The confirmation number and receipt,they let me wait 1 hour and half, and when I talk in aggressive way that this not way to deal with cleint especially that not my problem whats happening between expedia and the hotel ,so they gave me the room. 2nd , when I was leaving, one employee asked me if I gave the key room to the reception and what is my room Number!!!! Is that normal? I didn't left from the main gate,I left from monoprix side since my nephew was waiting me that side. You ask all your cleints if they gave the key? You think im running away!!!! In Overall its nice hotel ,just need to train staff about customer service and way of dealing with clients.

Carthage Thalasso is a very nicely maintained property with the right accents to remind you where you are. Staff is very welcoming.

.

.

I really enjoyed swimming in beach. Good service, quiet, dining options.

Our annual anniversary weekend getaway at Carthage Thalasso: All is well except for the pool “director” who gives everyone the hardest time about sitting in the cabanas around the pool deck; he saves those for his friends. Otherwise the staff are very friendly and work hard!