Overall Ratings & Reviews Bromsgrove Hotel & Spa

Pleasant hotel with large rooms and comfortable bed. Was looking forward to using the spa facilities however was surprised that an extra charge would be incurred. Evening meal was tasty with plenty of choices

Great location, great social areas, good food options and rooms are spacious and clean although a little dated but I was happy enough with the facilities

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Great location for where i was spending my camp weekend, room was set up so cosy to walk into, lively view onto small garden. As i checked in late parking was limited as there was only a few disabled spaces so struggled to get out of car as had to park in normal space.

NEAR MOTOWAY - ESY ACCESS

Property was a bit run down and not somewhere id stay in a rush again

Na

We stayed in an accessible room which doubled as a family room and unfortunately the family next door were very noisy. They kept their kids up until one in the morning and then shouted at them for crying! Then they were awake at six doing the same. Also, from 12:15 every five minutes we received a call on the room phone from a man who just said hello ma'am and put the phone down. I enquired at reception who could make a call to a guest bedroom and was told such a call could only be made from reception. Am employee thinking it was funny?? We didn't think so. The receptionist offered us free breakfast but we had already paid so didn't take her up on it. She said the call could have been made by the hotel's ghost! (Haha!)

Don’t waste your money on breakfast . Coffee is awful. Poor choice and staff is ignorant. Their breakfast till 10 , I came @8:55 am . There was crumbs of scrambled eggs , one fried egg and 3 peaces of bacon left in their buffet. Absolutely no fresh fruits or veggies, no cheese. Most importantly is the attitude. Saigon says wait to be seated , staff walks around like you are invisible . After 10 min just standing there they just tell you seat anywhere ! Why sign there then ? While staring at empty buffet , I asked for fresh scrambled eggs, I got the look of surprise, because of course there still were leftover dried crumbs there…. I was told they are preparing more eggs, … 20 min later not a single item came out of that kitchen ! Should be ashamed charging money for that kind of breakfast ! Hotel itself , was dated but clean . Quiet , spacious rooms. Parking available on site . Bar in the lobby, but they don’t accept cash. You’ll need card to pay for dinner and drinks ! Food is so so !

Good value, comfy

None of the lights working the bathroom light needed changing it was flickering the pillow was like sleeping on a chair

Very good offering. Lovely reception and bad area. Rooms are a little dated but the hotel is perfectly good and has everything you need. Comfortable stay on all 3 occasions. Bar staff are super friendly and talkative.

From the moment I arrived, staff were short and not very friendly.

Mould in the bathroom, old sticky drink stains on the bedroom surfaces. Dust behind the bar, especially on the floor.

We stayed just one night on return from granddaughter sitting. The first room we were allocated had a terrible flickering light in the bathroom. We were moved next door with no fuss. This room had the creakiest bed ever fortunately the room had two beds so it was not a problem. We were also charged for car parking for the first time in many stays here.

nice comfortable hotel, not aware of a so called cashless policy, when i was in possession of good old cash,and,not knowing the balance of my card. my wife and i had to dine out else where,'' your barman needs further training,came across as surly,could;nt be bothered to call last orders or better still ask customers if they required another drink before closing the bar,,, other than that ok

Bromsgrove spa hotel. A little tired looking and the bed wasn’t the most comfortable. Freestanding electric heater in the room that ticked all night. Keycard didn’t work so got a second that didn’t work so was let in by reception. Toilet was hard to flush had to pump it to make it work. Stairs and main route to room was dirty and there was no lift which wasn’t a big issue as we only had light bags but could be an issue for anyone with mobility issues.

We were given a family room, but I didn't book a family room, just a standard double. Because it was a family room, the sofa was stuck under the window, with a very bad viewing angle for the TV. The toilet seat was broken, and should have been replaced before any guests arrived. The cleaner would have known it was broken. We found the idea of the sink in the room, and an awkward door to access the toilet and bath a bit ridiculous. Very odd planning. The bed was extremely uncomfortable and the room too hot without an option to turn the heating down.

Lovely stay facilities excellent, food amazing, staff friendly, polite, will be visiting again, pool and hot tub fantastic

Ok for 1 night stay