The room we were given looked nothing like the rooms pictured on the website. Only after we complained were we switched to a room that closer resembled the pictures on the website. They are apparently in the process of remodeling all of the rooms to look like the ones on the website. Some staff were nicer than others, but most seemed indifferent to guests. Location is great and there is a nice restaurant attached to the building as well.
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Tom
with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Room was nothing like the photos, felt more like a 3 star hotel, deluxe double was far from deluxe, bathroom was freezing an tiny shower
Louise
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Friendly helpful reception staff. Location is excellent.
Karyn
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This hotel is perfectly located within walking distance to everything. It's a short stroll to bus stop #8 (Hallgrimskirkja) where you can be taken to all of the incredible sights Iceland has to offer.
My room was well-sized, clean, equipped with a towel warmer which I used to warm up my clothes before a journey into the cold.
The staff was kind and helpful. What a perfect place to stay for a trip to Reykjavik!
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Kendal
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Everything from start to finish!
Trudy
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Yes they were wonderfully helpful, kind, and beyond competent. Very grateful and impressed.
Joseph
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The staff was very friendly and professional, very helpful with with recommendations and directions. The room was good, and the breakfasts were very tasty and filling.
The only problem was the bathroom. It always had a very musty and moldy odor.The bathroom spoiled what would otherwise have been an excellent experience
Paul
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Great staff. Went above and beyond to make things right for us. This hotel was a great option, nice and central and comfortable rooms.
Laurie
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Helpful, smiling staff, clean room, comfortable bed, quiet in general and close proximity to shops, sites of interest and BSI bus station.
Edwin
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The rooms look different from the pictures online. I had a small room that was near construction and was a bit noisy. I love boutique hotels but this one needs a major facelift.
Jie
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Very nice staff who told us parking options nearby including free ones.
Walking distance to major attractions.
Anastasia
with Partner
8.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
The hotel and the room were clean, staff was great. We even got over the smell of the hot water. We understand why it's like that, but it wasn't mentioned anywhere, so it was a bit of a surprise. The biggest problem was hearing everything in the hallway and above us. One night. It sounded like the upstairs guest was rearranging the furniture.
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john
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Great location
Rebecca
Leisure Family
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great spot to get a taste of Reykjavík while on an overnight layover. The curtains blackout nicely for complete rest and the lobby is cozy. We could also store our luggage easily the next day in their lobby while exploring before our flight. The shower has some dirt or mold looking drips on the top right corner and the bed sheets were very scratchy, but it still provided a great place to rest and get cozy after a long flight.
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Patricia
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The location of this hotel is very convenient for getting around the city. Finding parking was reasonably easy as well. Price, location and quiet surroundings make this a very desirable hotel.
Yuxuan
with Partner
6.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
The room quality was way below expectation given the price we paid
Christine
Leisure Family
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Staff was excellent, very helpful and friendly. Great location.
Cheryl
with Partner
8.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
We generally liked the hotel and the area in which it was located. Walking distance to everything which is why we chose it. The Bodega pub across the street was a lot of fun and we enjoyed seeing people sit outside on the colorful patio. Parking for the hotel is on the street - no big deal for us. Breakfast was a little sparse for the amount charged so we ate at a nearby restaurant the next day. Bathroom could have used a little painting but other than that, our room was clean and comfortable.
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Mark
Friends and Family with Friends
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Good location a short walk to restaurants and the harbor. The hotel is modern with large rooms and baths, helpful staff and a good breakfast.